Maintenance Scheduler

Sellick Partnership; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Repairs and Maintenance Scheduler to support a client in the property sector. The successful candidate will take charge of scheduling works for tradespeople using CRM tools, follow up on repairs, and handle customer care issues. Essential skills include planning or scheduling in maintenance, CRM system experience, and a good understanding of construction skill sets. This is a temporary position offering £13 - £16.90 per hour based in Leicestershire.

Qualifications

• Experience in planning/scheduling engineers in maintenance or repairs.
• Proficient in using CRM systems and MS Office.
• Ability to handle reports and claims effectively.

Responsibilities

• Utilize databases and CRM to schedule works for various tradespeople.
• Understand skillsets and geographical locations for effective booking.
• Follow up on repairs raised by customers.
• Support delivery of excellent customer care service.
• Respond to emergency repairs calmly.

Skills

Planning/Scheduling

CRM systems

MS Office packages

Job description

Job Description

Repairs and Maintenance Scheduler

Leicestershire, UK - Office based

£13 - £16.90 per hour

Temporary ongoing contract

Sellick Partnership Ltd are currently recruiting for a Repairs and Maintenance Scheduler to join one of our Leicestershire Housing and Property based clients on a temporary ongoing contract

Daily duties of the Repairs and Maintenance Planner consists of:

• Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
• Understanding Construction skillsets and geographical locations to effectively book works for residents
• Follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
• Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey
• Respond to emergency repairs in a calm manner

Essential requirements of the Repairs and Maintenance Planner:

• Planning/Scheduling engineers in a Maintenance or Repairs setting
• Used CRM systems and MS Office packages
• Experience dealing with reports and claims of Damp and Mo...