Maintenance Manager - Property Services

Sovereign Housing Association Limited; Hurn; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading housing association is looking for a Maintenance Manager to join their Property Services Team in Hurn. The successful candidate will ensure high-quality property maintenance and improvements while leading a direct labour workforce and contractors. Ideal for someone with experience in a customer-focused environment, this role offers flexibility, industry-leading benefits, and opportunities for personal growth.

Benefits

25 Days Holiday + Bank Holidays

3 additional paid wellbeing days

Industry leading pension scheme

Flexible working options

Options for private medical insurance

Discounted travel insurance

Qualifications

• Experience of managing a direct labour workforce and contractors for maintenance services.
• Knowledge of planning workstreams in a customer focused environment.
• Ability to forecast income and expenditure against budgets.

Responsibilities

• Deliver customer centric property maintenance and improvements.
• Lead operational delivery of property services workstreams.
• Engage and work with residents to develop services.

Skills

Managing direct labour workforce

Customer focused service delivery

Planning workstreams

Commercial acumen

Health and safety compliance

Proficient in Microsoft Office

Job description

As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or affordable rent.

It's a great time to join us as we invest in our existing customers' homes by applying our Homes and Place Standard to all our properties, whilst working in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day.

We are currently expanding our teams and have an exciting new opportunity for a Maintenance Manager to join our Property Services Team in our Hurn Hub covering our Bournemouth, Christchurch, Poole Locality.

The role

Reporting into the Operations Manager, you'll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a mixture of an inhouse workforce, sub-contractors and main contractors across your locality.

You'll lead on operational delivery of property services workstreams both residential and non-residential portfolio focusing mainly on the Responsive Repairs Works services.

As a manager, you'll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback.

You'll also be responsible for:

• Delivering the right outcome for our customer in a safe and timely way through a team of trades operatives
• Maintaining high quality data within the property systems
• Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM
• Ensuring a detailed local knowledge of customer, asset and investment needs across your locality
• Engaging and working with residents and groups to develop co-created services

What you'll need

To be successful in this role you will need:

• Experience of managing a direct labour workforce and contractors for the delivery of maintenance services
  
• Demonstratable knowledge of planning the delivery of workstreams in a customer focussed environment
• Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to SNG
• Ability to operate with commercial acumen
• Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams
• Proficient use of Microsoft office suite with Intermediate or advanced Excel skills

There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence. This role is also subject to a basic DBS disclosure.

What can we offer you

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• 3 additional paid wellbeing days and 2 paid volunteering days
• Industry leading pension scheme, up to 12% matched contributions plus life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover
• Discounted travel insurance

It's a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.