Maintenance Helpdesk Executive - BirminghamEasy Apply!

SSP; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in maintenance is seeking a Maintenance Helpdesk Executive based in Birmingham. The successful applicant will assist in providing maintenance support across various divisions, manage incoming helpdesk calls, liaise with contractors, and ensure tasks are completed efficiently. Strong interpersonal and organisational skills are needed, along with intermediate knowledge of Microsoft Office. This role offers opportunities for additional income through out-of-hours services.

Qualifications

• Excellent customer service and interpersonal skills are crucial for this role.
• Intermediate knowledge of Microsoft Office packages is required.
• Attention to detail and organisational skills are essential for managing tasks.

Responsibilities

• Provide maintenance support and manage helpdesk duties.
• Liaise with contractors and ensure timely response to urgent issues.
• Monitor and report on inspections and certificates.

Skills

Excellent customer service

Interpersonal skills

Telephone etiquette

Intermediate knowledge of Microsoft Office

Numeracy skills

Organisational skills

Ability to liaise with management

Self-motivator

Works well under pressure

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Ostara

Compleat

SAP (Agility)

Job description

Job Title: Maintenance Helpdesk Executive - Birmingham

About the Role

You'll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where needed throughout the divisions, which comprises more than units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie's Cookies in shopping centres.

What you'll be doing

• Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara.
• Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
• Closing down work orders and detailing the engineers' findings on the system.
• Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
• Processing invoices and being in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
• Providing updates to the OD's, OM's, and MM on critical outstanding works.
• Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
• Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports.
• Occasionally providing additional support for Contractor reviews.
• Asset upload, ensuring this is up to date on equipment issues across the business.
• Extra income to be earned by being part of the OOH / Crisis service team and taking the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota).

Compensation

• Additional payments in Net cost, based on daily rates.

Qualifications and Skills

• Excellent customer service, interpersonal skills, and telephone etiquette.
• Intermediate knowledge of Microsoft Office packages which include Word, Excel, Outlook and Power Point.
• Excellent numeracy and organisational skills.
• Ability to confidently liaise with all levels of management within the SSP business.
• A self-motivator.
• Works well under pressure.
• Works to tight deadlines and timescales.
• Excellent attention to detail and document accuracy.
• Maintenance experience (desirable but not essential).

SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives.