Maintenance Coordinator

The Housing Network; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing organization is seeking a Maintenance Coordinator in Luton, Bedfordshire. The ideal candidate will be organized, pro-active, and capable of managing maintenance tasks while ensuring all works are completed on time. Responsibilities include void management, scheduling repairs, and maintaining compliance standards. Strong customer service and communication skills are essential for this fast-paced role. This position supports a collaborative environment that values integrity and professionalism.

Qualifications

• Previous experience of working within a maintenance department as a despatcher or co-ordinator.
• Excellent planning, communication, and customer service skills.
• Experience of working in a fast-paced environment with the ability to engage people.

Responsibilities

• Manage voids efficiently and ensure contractual void times are met.
• Schedule reactive repairs according to service level agreements.
• Speak with agents, landlords, and external contractors.

Skills

Customer service skills

Planning skills

Problem solving skills

Communication skills

Ability to work under pressure

Relationship building

Experience in social housing

Knowledge of property compliance

Job description

The Maintenance Coordinator is pro-active and organised ensuring all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided.

The role holder should enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style.

Main Duties - What needs to be done?

• Void management in a specific area, ensuring that our contractual void times are met
• Scheduling reactive repairs in accordance with our service level agreements
• Managing damp and mould cases effectively through to completion
• Review move out reports, extracting works and raising work orders
• Scheduling maintenance and cleaning operatives' diaries to ensure maximum efficiency
• Checking Ready for Occupation Reports to ensure our standards are being met
• General Enquiries- Internal and External Stakeholders
• Speaking to Agents/Landlords/External Contractors
• Sourcing and Collating 3rd Party Contractor Directory
• Assisting with property compliance
• Answering telephone calls in a timely manner
• Significant works orders- completion of forms
• Compliance with no-lone worker list before any works are scheduled
• Deputising/supporting other team members as and when required

Competencies - Who with and your skill level?

• Previous experience of working within a maintenance department as a despatcher or co-ordinator
• A demonstrable working knowledge of maintenance tasks
• Experience of working in a fast-paced environment
• Common sense approach
• Excellent planning skills
• Ability to engage people and build strong working relationships with trades, colleagues, client, and managers
• Good telephone manner - proven experience in managing telephone enquiries from field-based colleagues /customer enquiries
• Excellent communication, organisation, and customer service skills
• Problem solving skills, analytical capability
• Ability to work under pressure and handle challenging situations
• Ability to retain information in a fast-paced environment
• Experience of social housing
• Knowledge of various trades
• Interest in Property DIY
• Knowledge of property compliance
• Some exposure to property maintenance
• Some knowledge of social housing/HMOs
• Approachable and friendly
• Empathetic and supportive of service users while recognising the need to uphold and adhere to rules.
• Resilient and able deal with people who are complex and sometimes challenging.
• Methodical in approach to ensure everything is done accurately and comprehensively.
• Keen to support colleagues and ensure business is working cohesively and to the same objectives.
• Keen on strong compliance culture.
• Able to work without direction.
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.
• We would expect you at all times to:
  • act with integrity
  • act with due skill, care and diligence
  • act with professionalism
  • be open and co-operative with colleagues
  • act with compassion to those both within the Company and those who we support in the accommodation

Maintenance Coordinator • Luton, Bedfordshire, England