Maintenance Co-ordinator

Brook Street; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management company in Cardiff is seeking a Maintenance Co-ordinator to manage queries and coordinate repairs for tenants and landlords. This full-time, on-site role requires strong communication skills, organizational abilities, and a proactive approach to problem-solving. The candidate will be responsible for ensuring maintenance tasks are completed efficiently, maintaining regulatory compliance, and supporting both tenants and landlords in a professional manner. This is an excellent opportunity to join a dynamic team dedicated to outstanding service.

Qualifications

• Highly organised and approachable with the ability to manage multiple tasks.
• Prior experience in property management or facilities administration is desirable.
• Ability to build strong relationships with tenants and landlords.

Responsibilities

• Act as the first point of contact for maintenance queries.
• Coordinate with landlords and internal teams for property repairs.
• Monitor job progress and ensure quality completion.

Skills

Strong communication

Problem-solving

Attention to detail

Customer service skills

Job description

Maintenance Co-ordinator

Join a dynamic and customer-focused property management team that takes pride in delivering outstanding service to tenants and landlords alike within the Cardiff area. This is an excellent opportunity for someone with great organisational skills, a proactive mindset, and a passion for keeping things running smoothly behind the scenes. This is a full time onsite position, working hours 9.30am - 5.30pm Monday to Friday and working 2 Saturday mornings per month on a rota basis.

About the Role

As a Maintenance Co-ordinator, you'll be the main point of contact for all property maintenance matters. You'll manage day-to-day queries from tenants, liaise with landlords for approvals, and ensure work is completed efficiently and to a high standard. You'll play a key part in creating well-maintained, compliant, and comfortable homes.

Key Responsibilities

• Act as the first point of contact for maintenance queries from tenants.
• Communicate with landlords regarding repairs, approvals, and property updates.
• Coordinate internal staff and external contractors, including emergency call-outs.
• Monitor job progress, ensuring quality completion and timely delivery.
• Maintain full compliance with all property safety regulations and certification requirements.
• Handle maintenance complaints professionally and effectively.
• Keep detailed records of works, contractor hours, costs, and materials.
• Support lettings and accounts teams with administrative tasks as needed.
• Assist with property inspections, move-ins/outs, and general lettings support.
• Help manage lettings enquiries, arrange viewings, and ensure a smooth process for prospective tenants.

What We're Looking For

You will be highly organised, approachable, and confident in managing multiple tasks at once. Strong communication, problem-solving, and attention to detail are key to success in this role. Prior experience in property management, maintenance coordination, or facilities administration is desirable. What is essential is your strong customer service skills and ability to building good relationships.

Why Apply?

This is a rewarding position in a friendly, professional environment where your efforts directly contribute to a positive living experience for tenants and a seamless service for landlords. You'll join a supportive team that values initiative, collaboration, and high standards.

Please apply ASAP or contact Kerry Lewis on 029 21509900

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.