Macmillan Cancer Information & Support Service Assistant

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization seeking an organized individual to provide support for cancer information services. Responsibilities include assisting service users, administrative support, data collection, and training volunteers. The ideal candidate will demonstrate excellent communication and IT skills. Attractive benefits include flexible working and NHS Pension Scheme. Apply now to make a difference in the community.

Benefits

Flexible working

27-33 days annual leave

NHS Pension Scheme

Gym discount

Free eye tests

Health checks

Salary sacrifice car scheme

Qualifications

• Experience providing information in a community or healthcare setting.
• Knowledge of Macmillan's aims and values.
• Ability to mentor and train volunteers.

Responsibilities

• Provide support to service users accessing cancer information.
• Assist the Service Manager with administrative tasks.
• Collate and input data for service monitoring.
• Coordinate and train newly recruited staff.
• Work independently within procedural guidelines.
• Demonstrate professionalism and communication.

Skills

Excellent communication skills

Organizational skills

Teamwork

IT skills

Job description

Responsibilities

1. The post-holder will meet with users of the service (e.g. patients/clients, carers, relatives and professionals) offering support to access high-quality information and support in relation to cancer. This will include the assessment of service users' information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.
2. Provide administrative support to the Service Manager and team as needed.
3. Working within the Macmillan Cancer Information and Support Service Team across sites in Tameside and Glossop, the post holder will be responsible for the collation, collection and inputting of data required to monitor and quality assure the services, as well as the development of service information reports and reporting timeframes.
4. The post holder will be required to help coordinate, mentor and train volunteers or newly recruited staff and will be expected to provide cover for the Service Manager during periods of annual leave and absence.
5. This post requires the ability to recognise and work within the limits of own competence and responsibility, referring issues beyond these limits to the relevant team member. It also requires initiative and a measure of independent judgement while operating within procedural guidelines.
6. Excellent communication skills and professionalism are essential.

About the Trust

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Values

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Ideal Candidate Profile

We are looking for an extremely organised person who can use their initiative but can also work well as part of a team. The individual will need excellent communication skills to provide expert information and support to people affected by cancer. Desirable experience for this role includes knowledge of Macmillan's aims and values, providing information to the public in a community or healthcare setting, IT skills, managing information resources, and supporting and supervising volunteers. The post holder should have the ability to work flexibly, using their initiative, helping to develop and integrate the service across different care and community settings, delivering outreach sessions and support groups.

Thank you for your interest in the position. If you would enjoy working as part of a close, supportive team helping to develop and deliver cancer information & support services for Tameside and Glossop, then we would look forward to your application.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Benefits

Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Visa Sponsorship Eligibility

Important Notice on Visa Sponsorship Eligibility Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.