M365 Administrator - Hybrid IT Support & SLA Expert

Daisy Corporate Services Trading Limited; Birstall; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A leading IT service provider in the UK is looking for a proactive N365 Administrator to deliver top-tier IT support and enhance customer experiences. The role involves owning support tickets from initial triage through resolution while meeting service level agreements. The ideal candidate will possess proven experience in IT support, particularly with Microsoft N365 services, alongside strong communication skills, problem-solving abilities, and a commitment to continuous improvement. Join a team that values excellence and ambition.

Benefits

Generous starting annual leave allowance

Private medical coverage

Discounted health plans

Eye care scheme

Comprehensive health and wellbeing programs

Qualifications

• Proven experience in a customer-facing IT support role.
• Hands-on experience managing Microsoft N365 services.
• Proactive, analytical mindset with strong problem-solving skills.

Responsibilities

• Accurately assess, prioritise, and resolve service requests.
• Meet and exceed defined SLAs and KPIs.
• Maintain high-quality data and ticket documentation.
• Work closely with third-party suppliers to enhance customer experience.

Skills

Customer-facing IT support

Microsoft N365 services

IT Service Management (ITSM) tools

Written and verbal communication

Problem-solving skills

Job description

A leading IT service provider in the UK is looking for a proactive N365 Administrator to deliver top-tier IT support and enhance customer experiences. The role involves owning support tickets from initial triage through resolution while meeting service level agreements. The ideal candidate will possess proven experience in IT support, particularly with Microsoft N365 services, alongside strong communication skills, problem-solving abilities, and a commitment to continuous improvement. Join a team that values excellence and ambition.