M&E Operations Supervisor

Leonardo Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known hotel chain in Manchester is hiring a Supervisor for its Meeting & Events Operations. The role involves leading a team, ensuring excellent service, and managing operations in a fast-paced environment. Ideal candidates will have supervisory experience and a passion for hospitality. This position offers varied responsibilities, valuable training opportunities, and a supportive work culture.

Benefits

Flexible working hours

Meals on duty

28 days holiday entitlement

Employee of the month bonuses

Qualifications

• Prior supervisory experience or strong team membership looking to advance.
• Effective communication with guests and team members.
• Willingness to work various shifts including weekends.

Responsibilities

• Supervise Meeting & Events Operations Crew activities.
• Ensure readiness for restaurant and conference operations.
• Serve food and drinks while providing excellent customer service.

Skills

Supervisory experience

Great communication skills

Flexibility in shift patterns

Good people skills

Interest in providing hospitality

Ability to work under pressure

Job description

Overview

At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us. As Meeting & Events Operations Supervisor you will be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.

Responsibilities

• To supervise the activities of the Meeting & Events Operations Crew, ensuring they are aware of their responsibilities and performing duties to a high standard
• To be familiar with the day\'s business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
• To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
• Training and motivating team members
• Ensuring all cash, charge, float, and till procedures are carried out correctly

Why come and work for us - to receive practical training, development, and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Requirements

• Supervisory experience or be a strong Meeting & Events team member looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Flexibility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
• The ability to recognise what our customers want and need and be able to provide it
• Good people skills - to work well in a team - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• Confidence with systems and taking payments
• To be able to work well under pressure at times and multi task in a fast paced environment
• Ensure prompt resolution of customer complaints

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.

Benefits

• Varied and interesting work - no day is the same at Leonardo Hotels
• Flexible working hours - shift working is what we do but not split shifts - we want you to have a work-life balance too
• Having the chance to work with and around friendly people
• Birthday cards every year - we celebrate everything
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
• A smart Uniform
• Meals on duty
• Monthly engagement activities - we like to have fun while working hard
• Annual Charity Event Day - we help and support our communities
• So many training courses that your brain may not be able to squeeze them all in
• Employee of the month earning you a little bonus and fame for the month
• Leo Points - earn points and claim them back on gifts that you want
• Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
• Sensible benefits that could save you money - Pension Scheme, Life assurance, wellbeing support, wedding leave