M&E Maintenance Planner

South West Water; Lostwithiel; Hybrid; GBP 31,000; Full time

Job summary

A regional water utility provider in Lostwithiel is seeking a Maintenance Planner to assist with the administration, organization, and scheduling of work on Mechanical and Electrical assets. The role requires solid administration skills, the ability to manage high workloads, and a proactive approach. Salary is £30,693 per year with benefits including a bonus and flexible working options.

Benefits

Up to 15% annual bonus

23 days holiday plus bank holidays

Access to flexible benefits and discounts

Opportunity for some home working

Onsite parking

Qualifications

• Proven experience of working in a busy office environment.
• Ability to manage high workloads and organize logically and methodically.
• Previous experience working on own initiative and/or as part of a team.

Responsibilities

• Assist M&E Maintenance function with planning and scheduling of work.
• Provide administrative support for the team and handle enquiries.
• Monitor inboxes and workflow queues, assisting operational customers.

Skills

Administration skills

Organizational skills

Attention to detail

Ability to work under pressure

Education

Minimum 5 GCSEs at grade C or above

Job description

Overview

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

What You'll Be Doing

• As a Maintenance Planner you will assist the area Mechanical and Electrical (M&E) Maintenance function with administration, organisation, planning and scheduling of work on M&E assets and systems, liaising with operational functions within the business to provide support and maintain communication.
• You will be the point of contact for administrative support for the team, handle telephone enquiries where appropriate and raise purchase orders and work orders, as well as completing data entry for work programming and reports.
• As part of your role, you will support the local M&E Technicians with administration, vehicle compliance, PPE requests, tools and equipment ensuring efficiency of maintenance is achieved.
• Monitor inboxes and workflow queues and assist in dealing with operational customers when appropriate.
• Liaise with relevant departments in SWW to provide support and maintain effective communication.
• Work order creation and allocation, assisting the Area Maintenance Manager with scheduling of responsive and planned workloads.
• Work with the M&E Regional Maintenance Manager and Area M&E Maintenance Manager to maintain accurate reports and ensure SLAs are met, ensuring all records are maintained and kept up to date.
• Manage the vehicle fleet for the designated area, to ensure the vehicles are compliant with South West Water Transport policies and procedures.
• Arrange meeting venues, hotel, travel, and vehicle hires through the agreed Procurement procedures and systems as required by the management team, raise purchase orders for suppliers, M&E Supply Chain and enter receipts for deliveries.
• Deal with field, depot and administration requests including ordering materials and consumables.
• Take minutes of meetings as and when required as well as recording actions. Meetings may be at various venues across the area and there will be occasional requirement to travel to these locations.
• Provide cover for other areas as and when required during absences.
• Run routine and ad hoc reports as directed by area Management Team and distribute as required.

Requirements

• Minimum 5 GCSEs at grade C or above, including Mathematics and English.
• Proven experience of working in a busy office environment.
• Proven track record of working to deadlines.
• Previous experience working on own initiative and/or working as part of a team.
• Good, solid administration skills including knowledge / experience of computerised file management/ICT skills.
• Ability to manage high workloads and organise logically and methodically.
• Ability to work under pressure and maintain a high level of accuracy and attention to detail.

Salary and Benefits

• £30,693 per year
• Up to 15% annual bonus
• 23 days holiday, plus bank holidays
• Entry into the company pension scheme
• Flexible, supportive friendly working environment
• Access to flexible benefits and discounts
• Opportunity for some home working
• Onsite parking when you re in the office

Closing Date: 7th October 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

• Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
• Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future - Embrace change. Drive Progress. Own the challenge.