Luxury Travel Consultant – Customer Experience

Prestige Travel Agency by Mich; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency is looking for a Travel Experience Specialist (Luxury & Leisure) to deliver exceptional customer support for luxury travel reservations. This fully remote role requires strong communication skills and the ability to handle client inquiries with professionalism. The ideal candidate will have a passion for travel, attention to detail, and an organized approach to managing bookings. Join a supportive team culture with opportunities for career advancement and travel-related perks.

Benefits

Fully remote position

Career development opportunities

Travel-related perks and discounts

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to manage travel reservations and updates efficiently.
• Strong organizational skills to maintain accurate records.

Responsibilities

• Provide professional customer support via various communication channels.
• Assist clients with leisure and luxury travel reservations.
• Monitor bookings for accuracy and follow up for client satisfaction.

Skills

Strong communication and interpersonal skills

Customer service experience in travel

Ability to work independently

High level of organization

Comfortable using digital tools

Passion for travel

Job description

Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.