Luxury Retail Team Lead — Client Experience & Sales

Burberry; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury retail brand in London is seeking a Team Manager to drive store performance and enhance customer experiences. The ideal candidate will have previous luxury retail experience, exceptional leadership skills, and a strong understanding of client expectations. Responsibilities include developing the team, analyzing business performance, and ensuring compliance with brand standards. This role promises dynamic engagement and opportunities for personal growth within a prestigious environment.

Qualifications

• Previous experience in Luxury Retail with sales and customer service.
• Strong interpersonal and leadership skills.
• Ability to adapt to change and demonstrate problem-solving.

Responsibilities

• Lead and develop a high-performing customer service team.
• Analyze store performance and report on business trends.
• Build relationships with clients and enhance team performance.

Skills

Leadership skills

Client relationship management

Interpersonal communication

Commercial awareness

Product knowledge

Tools

POS systems

Digital tools

Job description

A leading luxury retail brand in London is seeking a Team Manager to drive store performance and enhance customer experiences. The ideal candidate will have previous luxury retail experience, exceptional leadership skills, and a strong understanding of client expectations. Responsibilities include developing the team, analyzing business performance, and ensuring compliance with brand standards. This role promises dynamic engagement and opportunities for personal growth within a prestigious environment.