Luxury Retail Lead & Keyholder — Drive Sales & Service

Reiss Limited; Crawley; On-site; GBP 24,000 - 32,000; Full time

Job summary

A luxury retail brand is seeking a Senior Sales Associate for their Gatwick North store. In this position, you will motivate your team to meet high customer service standards while ensuring a safe and efficient store environment. Candidates should have supervisory experience and a background in customer-facing roles. Benefits include an employee discount, business wear allowance, and structured training programs.

Benefits

Business wear allowance

Employee discount up to 75%

Sales and service bonus scheme

Long Service bonus scheme

Contributory pension scheme

Structured training and development programs

25 days of holiday

Qualifications

• Previous experience of supervising a team.
• Strong background in a customer-facing role ideally within a premium or luxury environment.
• Flexibility and adaptability to changing priorities.

Responsibilities

• Delivering tailored customer service experience that exceeds expectations.
• Inspiring and guiding your team with dedication and integrity.
• Driving sales by monitoring the team’s KPIs.

Skills

Team supervision

Customer service

Communication skills

Organizational skills

Decision-making skills

Ability to work under pressure

Job description

A luxury retail brand is seeking a Senior Sales Associate for their Gatwick North store. In this position, you will motivate your team to meet high customer service standards while ensuring a safe and efficient store environment. Candidates should have supervisory experience and a background in customer-facing roles. Benefits include an employee discount, business wear allowance, and structured training programs.