Luxury Retail Department Manager

Four Seasons; England; On-site; GBP 37,000 - 42,000; Full time

Job summary

A luxury retail brand in Bicester is seeking an experienced Luxury Retail Department Manager to lead a high-performing team. The role requires a strong commercial mindset and excellent leadership skills to deliver exceptional customer experiences and outstanding sales results. This full-time, permanent position offers a salary ranging from £37,000 to £42,000 per annum. Ideal candidates will have proven retail management experience, particularly within a luxury environment.

Qualifications

• Proven experience in a retail management role, ideally within luxury or premium retail.
• Strong ability to attract, retain, and build long-term customer relationships.
• Creative mindset with ideas to improve customer retention and engagement.

Responsibilities

• Lead, motivate, and develop a high-performing retail team.
• Drive sales performance through strong follow-up on KPIs.
• Inspire and engage the team to consistently achieve targets.

Skills

Retail management experience

Customer relationship management (CRM)

Mentoring and coaching

Creative problem solving

Job description

Luxury Retail Department Manager

Location: Bicester

Employment Type: Full-Time, Permanent

About the Role

We are seeking an experienced and driven Luxury Retail Department Manager to lead a high-performing team in a premium retail environment. This role requires a strong commercial mindset, excellent people leadership skills, and a hands‑on presence on the shop floor to deliver exceptional customer experiences and outstanding sales results.

Key Responsibilities

• Lead, motivate, and develop a high‑performing retail team
• Drive sales performance through strong follow‑up on KPIs
• Conduct regular 1:1 meetings to support development and performance
• Inspire and engage the team to consistently achieve targets
• Maintain konte a strong and visible presence on the shop floor
• Deliver exceptional customer service aligned with luxury brand
• Confident and experienced in using CRM systems to maintain client relationships

Skills & Experience Required

• Proven experience in a retail management role, ideally within luxury or premium retail
• Strong ability to attract, retain, and build long‑term customer relationships
• Creative mindset with ideas to improve customer retention and engagement
• Excellent mentoring and coaching skills
• Professional, confident, and results‑driven approach

Salary & Benefits

£37,000 – £42,000 per annum

Permanent, full-time position