Luxury Night Auditor – 5-Star Front Desk & Overnight Ops

Marriott Hotels Resorts; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international hotel brand in London is seeking a dedicated Night Auditor to ensure exceptional guest service and operational excellence. The role involves managing night audits, processing guest payments, and providing assistance to guests during their stay. Candidates should have strong communication skills and experience in a Front Office environment. Opportunities for growth and comprehensive training are integral to the hotel’s commitment to its staff and service quality.

Benefits

Comprehensive Training and Development program

Marriott Discount Card for hotel and retail benefits

Meals at work

Recognition programs

20 days holiday increasing with service

Cycle to work scheme

Pension & Life Assurance

Qualifications

• Previous experience working within a Front Office environment or similar preferred.
• Strong communication skills (verbal, listening, writing) are essential.
• Good level of English is essential.

Responsibilities

• Running night audit using property management system (PMS) software.
• Processing payments including room charges, debit and credit, cash and cheques.
• Processing wake-up call requests.
• Checking in and checking out guests.
• Answering and responding to all guest calls, messages, questions or concerns.
• Monitoring hotel and reporting any accidents or incidents to the manager.
• Counting and securing the till at shift's end.
• Summarizing each night's operations and listing any follow-up tasks for management.
• Following End of Day procedures.
• Giving guests information and directions regarding property and local areas of interest.

Job description

A leading international hotel brand in London is seeking a dedicated Night Auditor to ensure exceptional guest service and operational excellence. The role involves managing night audits, processing guest payments, and providing assistance to guests during their stay. Candidates should have strong communication skills and experience in a Front Office environment. Opportunities for growth and comprehensive training are integral to the hotel’s commitment to its staff and service quality.