Luxury Menswear Floor Manager — Lead & Elevate Clienteling

CVUK; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury retail company in London is seeking a dynamic Floor Manager for the menswear department. This role includes leading a team, ensuring exceptional customer service, and driving sales performance. Ideal candidates will have significant experience in luxury retail management and strong leadership skills. The position offers the opportunity to work in a high-end shopping environment focused on operational excellence and customer loyalty.

Qualifications

• Significant experience in luxury retail management, ideally within menswear.
• Strong leadership skills with the ability to inspire and build high-performing teams.
• Deep understanding of luxury customer service standards and clienteling techniques.

Responsibilities

• Lead, coach, and motivate the team to consistently deliver exceptional service.
• Drive a culture of personalized clienteling for an elevated shopping experience.
• Oversee day-to-day floor operations, ensuring customer service standards are met.
• Monitor performance against KPIs and provide coaching as needed.
• Ensure visual merchandising and presentation standards are aligned with brand guidelines.

Skills

Luxury retail management

Leadership

Customer service standards

Sales driving

Job description

A luxury retail company in London is seeking a dynamic Floor Manager for the menswear department. This role includes leading a team, ensuring exceptional customer service, and driving sales performance. Ideal candidates will have significant experience in luxury retail management and strong leadership skills. The position offers the opportunity to work in a high-end shopping environment focused on operational excellence and customer loyalty.