Luxury Hotel Guest Experience Concierge

Northcote Hotel & Restaurant; Langho; On-site; GBP 10,000 - 40,000; Full time

Job summary

A distinguished country house hotel in Langho is seeking a Receptionist to deliver exceptional guest service. The successful candidate will manage check-ins/check-outs, handle guest enquiries, and work collaboratively with other departments. Strong communication, organisational skills, and prior experience in hospitality are preferred. This role offers a competitive salary, comprehensive training, and opportunities for career progression within a growing team.

Benefits

Competitive salary and benefits package

Comprehensive training and development opportunities

Potential for career progression

Qualifications

• Experience in a receptionist or customer-facing role within the hospitality industry is desirable.
• Strong interpersonal skills with a natural ability to build rapport.
• A professional and well-presented appearance.

Responsibilities

• Provide a warm, friendly welcome to all arriving guests.
• Manage the check-in and check-out process.
• Handle telephone enquiries and manage guest reservations.

Skills

Excellent communication skills

Customer service skills

Organisational skills

Multitasking ability

IT skills

Job description

A distinguished country house hotel in Langho is seeking a Receptionist to deliver exceptional guest service. The successful candidate will manage check-ins/check-outs, handle guest enquiries, and work collaboratively with other departments. Strong communication, organisational skills, and prior experience in hospitality are preferred. This role offers a competitive salary, comprehensive training, and opportunities for career progression within a growing team.