Luxury Guest Services Manager | 5-Star Front Office Lead

C&E Recruitment; England; On-site; GBP 34,000; Full time

Job summary

A luxury hotel collection in the UK is seeking a Guest Services Manager to lead the Front of House operation. The successful candidate will ensure exceptional guest experiences from arrival to departure while managing daily operations. This role offers a competitive salary of £34,000 and various perks, including complimentary stays at hotels, discounts, and development opportunities. Ideal candidates will have experience in a 5-star setting and proficiency in hotel management software, particularly Opera.

Benefits

Basic salary of £34,000 per annum

4 days on, 3 days off shifts

Complimentary stays with breakfast at hotels

50% off at bars and restaurants

£1,000 Refer a friend bonus

World class development opportunities

Social events throughout the year

Free Meals on Duty

Exclusive discounts at retailers

Uniform provided with laundry

Qualifications

• Experience in a luxury hotel setting is preferred.
• Ability to manage front office operations.
• Proficiency in hotel management software (Opera) is a plus.

Responsibilities

• Lead the Front of House operation to ensure exceptional guest experiences.
• Coordinate daily activities and manage staff schedules.
• Handle guest inquiries and resolve any issues effectively.

Skills

Experience ideally working in a 5-star setting

Front office or night management

Previous duty management experience

Excellent spoken communication skills

Tools

Opera

Job description

A luxury hotel collection in the UK is seeking a Guest Services Manager to lead the Front of House operation. The successful candidate will ensure exceptional guest experiences from arrival to departure while managing daily operations. This role offers a competitive salary of £34,000 and various perks, including complimentary stays at hotels, discounts, and development opportunities. Ideal candidates will have experience in a 5-star setting and proficiency in hotel management software, particularly Opera.