Luxury Client Advisor — Elevate Customer Experience & Relationships

PRADA; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion brand in London seeks a Miu Miu Client Advisor to provide an extraordinary customer experience. The successful candidate will exceed sales targets and foster meaningful client relationships while embodying the brand's values. Candidates should have experience in luxury customer service and be fluent in English. The role involves utilizing CRM tools and staying updated on fashion trends.

Responsibilities

• Create a welcoming environment and cater to customer needs.
• Exceed individual sales targets and maximize sales performances.
• Ensure the highest quality of sales and customer service.
• Demonstrate knowledge of products and brand history.
• Capture Customer data in CRM to build relationships.
• Promote the Omni Channel mindset.
• Stay informed about fashion trends and competitors.
• Resolve Client complaints with care and respect.
• Utilize Company digital tools for luxury experience.
• Host customer appointments in-store or virtually.
• Maintain organized stock room and participate in operations.
• Comply with all Company policies and procedures.
• Foster open communication and teamwork.

Skills

Similar experience within a luxury or premium brand

Understanding of luxury customer service

Experience in building a long-lasting relationship with clients

Able to work in a team and alone

Excellent communication and interpersonal skills

Fluency in English

Job description

A luxury fashion brand in London seeks a Miu Miu Client Advisor to provide an extraordinary customer experience. The successful candidate will exceed sales targets and foster meaningful client relationships while embodying the brand's values. Candidates should have experience in luxury customer service and be fluent in English. The role involves utilizing CRM tools and staying updated on fashion trends.