Luxury Car Experience Specialist

Hedin Automotive London Ltd; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury automotive dealership in Croydon seeks a proactive Star Expert to provide exceptional customer service and product knowledge. As part of a dynamic team, you will deliver engaging vehicle demonstrations, support sales efforts, and maintain high showroom standards. The role offers a competitive salary and comprehensive benefits, alongside innovative training and development opportunities. This is your chance to represent a prestigious automotive brand and enhance customer experiences in a supportive work environment.

Benefits

Competitive salary

Comprehensive benefits package

Company pension scheme

25 days annual leave plus bank holidays

Extensive training programmes

Employee discounts on vehicles and services

Wellbeing support

Qualifications

• Proactive, customer-focused individual.
• Enthusiastic about sharing knowledge and engaging with people.
• Previous experience desirable but not essential; training will be provided.

Responsibilities

• Provide a welcoming reception to showroom visitors.
• Conduct vehicle demonstrations and test drives.
• Support sales and aftersales teams.
• Stay updated on latest Mercedes-Benz vehicles.
• Facilitate the vehicle handover process.
• Maintain showroom standards.

Skills

Outstanding communication skills

Passion for luxury automotive products

Ability to convey technical information

Highly organized

Proficient IT and digital skills

Enthusiastic team player

Experience in retail, hospitality, automotive, or technology

Tools

CRM systems

Online research tools

Job description

A luxury automotive dealership in Croydon seeks a proactive Star Expert to provide exceptional customer service and product knowledge. As part of a dynamic team, you will deliver engaging vehicle demonstrations, support sales efforts, and maintain high showroom standards. The role offers a competitive salary and comprehensive benefits, alongside innovative training and development opportunities. This is your chance to represent a prestigious automotive brand and enhance customer experiences in a supportive work environment.