Luxury Brand Ambassador - Part Time 4 Days - Selfridges Trafford Park - Manchester

HOUSE OF CREED; Manchester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A luxury perfume house in Manchester is seeking a part-time Luxury Brand Ambassador to uphold the brand’s prestige and deliver outstanding customer experiences at Selfridges. The ideal candidate should have exceptional communication skills, previous experience in luxury retail, and a passion for the brand. Responsibilities include understanding the product line, driving sales through engagement, and maintaining high visual standards in the retail space. Benefits include annual leave, competitive commission, and opportunities for career growth.

Benefits

32 days paid annual leave

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression & training

Length of service rewards

Qualifications

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and commitment to customer experience.

Responsibilities

• Develop a deep understanding of the brand and its products.
• Meet and exceed sales targets through proactive engagement.
• Deliver exceptional customer service to create memorable experiences.
• Ensure retail space reflects luxury through visual merchandising.

Skills

Exceptional communication skills

Experience in luxury retail

Goal-oriented

Passion for fragrance

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking a Luxury Brand Ambassador for our Creed counter in Selfridges Trafford, Manchester, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part‑time role 4 days, 30 hours per week.

Purpose of the role

As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

• Product Knowledge: develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Sales Excellence: meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills/Experiences desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer‑facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal‑oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast‑paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

This role is based in Selfridges Trafford Park – Manchester.

Benefits

• 32 days paid annual leave (pro rata for part‑time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & training
• Length of service rewards