Luggage Porter

Maison Estelle; Witney; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxurious countryside retreat is seeking a Luggage Porter to assist guests with their luggage throughout the estate. The ideal candidate will have customer service experience, excellent communication skills, and a positive mindset. You will be pivotal in creating memorable experiences for guests, acting as an ambassador for the retreat. Join us for a fulfilling journey where you will be valued and supported, and enjoy a range of perks including staff rates and social events.

Benefits

Biannual company socials

Exclusive staff rates

28 days holiday

Uniform provided

Onsite seamstress support

Qualifications

• Experience in a customer/guest facing environment, ideally in a luxury setting.
• Comfortable interacting with various levels of staff and guests.
• Positive mindset and charisma essential for guest interactions.

Responsibilities

• Assist members and guests with luggage collection and delivery.
• Act as the first and final ambassador for the guests.
• Deliver exceptional service in guest interactions.

Skills

Customer service experience

Excellent communication skills

Ability to perform under pressure

Team player

Attention to detail

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

The Role:

As a Luggage Porter, you will assist our members and guests with their luggage collection and delivery from vehicles and bedrooms throughout the Estate. You will be part of the first and final experience many of our members will have, therefore you will act as the greatest ambassador to Estelle Manor and as such you should enjoy being the focal point of guest interaction whilst delivering an exceptional service. Your genuine passion for helping and hosting will shine through.

Who we are looking for:

• Ability to perform under pressure and deliver results to deadlines.
• Experience in a customer/guest facing environment. Working within a luxury environment would be advantageous.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• An enthusiastic team player with a positive mindset and hugely charismatic.
• Passionate about delivering exceptional guest experience with keen attention to detail.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.