Loyalty & Retention Strategist for D2C Ecommerce

Brand Recruitment; England; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A fast-growing retail business in the UK is looking for a Customer Retention & Loyalty Manager. You will spearhead the strategy to enhance customer experience through effective lifecycle marketing and loyalty programs. Ideal candidates should possess significant experience with email marketing and CRM tools, and a strong analytical capability. Enjoy the flexibility of a part-time or full-time role while working with a passionate team dedicated to brand growth.

Qualifications

• Extensive experience in customer lifecycle marketing.
• Proficient in email marketing and CRM usage.
• Analytical mindset to assess campaign performance.

Responsibilities

• Lead strategy for customer retention and loyalty.
• Optimize customer communications.
• Develop and implement loyalty programs.

Skills

Customer lifecycle marketing

Email marketing

CRM systems

Analytical skills

E-commerce tools (Shopify, Klaviyo)

Tools

Shopify

Klaviyo

Job description

A fast-growing retail business in the UK seeks a Customer Retention & Loyalty Manager to lead the strategy from the ground up. You will own the customer lifecycle marketing, optimising communications and developing loyalty programmes. The ideal candidate has extensive experience in email and CRM, is analytical, and is familiar with e-commerce tools like Shopify and Klaviyo. Join a dynamic team passionate about customer experience and brand growth while enjoying the flexibility of a part-time or full-time role.