Loyalty Marketing Manager

Morrisons; Bradford; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading retail company in Bradford is seeking a Marketing Manager to lead customer loyalty strategies. You will define how to communicate with customers, analyze campaign performance, and mentor a team. Strong analytical skills and experience in data segmentation are essential. The role offers numerous benefits including discounts, an annual bonus, and career progression opportunities. Join us to help enhance customer experiences in a fast-paced environment.

Benefits

15% store discount

10% discount card for a friend

Annual bonus scheme

Career development opportunities

Generous holiday entitlement

Market leading pension scheme

Healthcare benefits

Free parking onsite

Enhanced Family Leave

Private Healthcare

Qualifications

• Strong background in Customer Loyalty, ideally within a large retail business.
• Organised and resilient, always prioritizing customer needs.
• Experience in leading teams and managing budgets.

Responsibilities

• Define customer communication strategies using data insights.
• Analyze the effectiveness of past campaigns to improve future ones.
• Coordinate between teams to create relevant offers.
• Mentor a team and manage the loyalty program budget.

Skills

Analytical skills

Commercial thinking

Customer loyalty understanding

Data segmentation

Empathy

Job description

Help us put a smile on our customers' faces (and a few extra treats in their baskets).

At Morrisons, our loyalty program isn't just about points; it’s about understanding the people who shop with us. We’re looking for a Marketing Manager who loves the "why" behind the data and the "how" behind a great offer.

You’ll be leading our targeted offers. Whether it’s a personalised voucher through the post, a digital nudge in our app, or a surprise coupon at the till, you’ll lead the strategy that makes our customers feel seen and valued.

This is a 12 month fixed term role, working Monday - Fri with a requirement for 3 days per week in our Head Office, Bradford.

What you’ll actually be doing:

• You’ll define how we talk to our customers, using data to send the right offer at the perfect moment.
• You’ll analyse what worked, what didn’t, and use those insights to make our next campaign even better.
• You’ll be the glue between all our teams, ensuring our offers aren’t just smart, but relevant to what’s actually on our shelves.
• You’ll mentor a team, manage the budget, and keep our loyalty program thriving.

About you

We're looking for someone who is a commercial thinker who understands everything customer loyalty. You’ll need strong analytical skills to manage the "commercials," but you’ll also need the empathy to understand the customer's needs. If you have experience in data segmentation, GDPR, and leading teams, you’ll fit right in. You will also:

• Have a strong background in Customer Loyalty - ideally within a large retail business
• Be organised, resilient and always want to do the right thing for our customers

About us

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Annual bonus scheme
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• ‘MyPerks’ giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave
• Private Healthcare
• Car Allowance (company car provided in some instances)

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.

We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.