Loyalty & Future Cruise Manager

Doocey Group; Wolverhampton; On-site; GBP 30,000 - 50,000; Full time

Job summary

A cruise line company in Wolverhampton is seeking a Loyalty & Future Cruise Manager to drive sales of future cruises. The role involves promoting destinations and the loyalty program while engaging guests through events and presentations. Candidates should have at least 5 years of experience in sales within the maritime industry, fluency in English and German, and strong customer service skills. This position requires adaptability in a fast-paced environment and entails participation in onboard activities.

Qualifications

• Minimum of 5 years of experience in a sales or customer service role within the cruise/maritime industry.
• Proven experience in onboard sales.
• STCW certification and seafarer medical requirements.

Responsibilities

• Drive future sales of cruises by promoting our destinations and loyalty program.
• Respond to guest inquiries professionally.
• Deliver engaging presentations to drive sales revenue.
• Collect and analyze data on sales performance.
• Participate in onboard events to engage with guests.
• Work closely with crew to enhance guest experiences.

Skills

Sales expertise

Customer service

Fluency in English

Fluency in German

Communication skills

Job description

Job Overview

As a Loyalty & Future Cruise Manager, you will be responsible for proactively driving sales of future cruises through promoting our destinations, Science & Education Program, environmental initiatives as well as our loyalty program to our guests. Your role will be to participate in onboard events and activities to support the wider hotel operation team to ensure active engagement with our guests.

Responsibilities

• Drive future sales of cruises by promoting our destinations, product, loyalty program, cabin upgrades, and excursions to guests.
• Respond to guest inquiries and concerns in a timely and professional manner.
• Deliver engaging and informative presentations to drive sales revenue.
• Collect and analyse data on sales performance, guest feedback, and market trends to inform sales and marketing strategies and make data-driven decisions.
• Participate in onboard events and activities to engage with guests and promote our offerings.
• Work closely with crew and other relevant personnel to ensure seamless guest experiences and drive revenue growth.

Qualifications

• Minimum of 5 years of experience in a sales or customer service role within the cruise / maritime industry.
• Prior demonstrable experience of onboard sales.
• Language skills: Fluency in both English and German. Proficiency in additional languages would be a strong asset.
• STCW certification and seafarer medical requirements are necessary.
• Strong customer service skills with a focus on providing a positive guest experience.
• Excellent communication skills, both verbal and written.
• Ability to adapt to changing circumstances and work effectively in a fast‑paced, dynamic environment.