Loyalty Campaign Leader - Food & Retail Growth

M&S; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading UK retailer seeks an experienced individual to manage the Food Dedication programme and loyalty strategies. You'll direct £20m in promotional markdowns, enhance customer engagement, and collaborate cross-functionally to drive results. The ideal candidate will have a strong retail background in dedication or customer growth roles, possess excellent project management skills, and be adept at influencing stakeholders. Join us in transforming customer experiences and making impactful changes.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

24/7 wellbeing support

Paid volunteer day

Qualifications

• Experience in dedication, CRM, or customer growth roles within retail.
• Skilled in end-to-end campaign management using complex customer data sets.
• Highly organized with strong project management capabilities.

Responsibilities

• Manage and direct the Food Dedication programme.
• Coordinate dedication campaigns and support broader Food Trade priorities.
• Lead the delivery of the new loyalty Food proposition launch.

Skills

Campaign management

Customer engagement

Data analysis

Project management

Communication

Job description

A leading UK retailer seeks an experienced individual to manage the Food Dedication programme and loyalty strategies. You'll direct £20m in promotional markdowns, enhance customer engagement, and collaborate cross-functionally to drive results. The ideal candidate will have a strong retail background in dedication or customer growth roles, possess excellent project management skills, and be adept at influencing stakeholders. Join us in transforming customer experiences and making impactful changes.