Lounge Supervisor: Lead Guest Experience

DO & CO; Longford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Longford is seeking a Lounge Supervisor at Heathrow Airport to manage the Front of House operation, ensuring high service standards and effective staff management. This role involves training, performance management, and liaising with other departments to enhance guest experiences. The ideal candidate will have over three years of supervisory experience in hospitality, demonstrating strong leadership and communication skills. This position offers competitive hourly pay and various employee benefits, fostering career development opportunities.

Benefits

£15.00 per hour

On-Site Free Meals

In-house training opportunities

Career development opportunities

Qualifications

• Minimum 3 years’ experience as a Supervisor in the hospitality industry.
• Ability to lead and motivate staff and manage team dynamics.
• Strong focus on providing excellent service to guests and resolving complaints.

Responsibilities

• Manage rostering for all catering staff.
• Order food and supplies through the Do & Co system.
• Conduct performance management and training of staff.

Skills

Leadership

Customer Service

Communication

Time Management

Organizational Skills

Problem Solving

Team Collaboration

Job description

A leading hospitality provider in Longford is seeking a Lounge Supervisor at Heathrow Airport to manage the Front of House operation, ensuring high service standards and effective staff management. This role involves training, performance management, and liaising with other departments to enhance guest experiences. The ideal candidate will have over three years of supervisory experience in hospitality, demonstrating strong leadership and communication skills. This position offers competitive hourly pay and various employee benefits, fostering career development opportunities.