Lounge Services Team Member Host - PART TIME - Newcastle Airport

Swissport; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading airport lounge company is seeking a Lounge Host Agent to provide exceptional customer service at Newcastle Airport. The ideal candidate will have a background in hospitality, strong communication skills, and flexibility to work shifts. This role offers a competitive salary and a chance to develop your career within the company.

Benefits

Free meals and soft drinks during shifts

Swissport pension scheme

Employee assistance programme

Discounted access to Aspire lounge network

Qualifications

• Background in hospitality or customer services.
• Excellent written and verbal communication skills.
• Good numerical skills with attention to detail.
• Ability to work independently or as part of a team.

Responsibilities

• Provide a warm and friendly welcome and manage check-in.
• Ensure food and beverage offerings are available and well presented.
• Maintain cleanliness and hygiene in the lounge.
• Assistance with stock delivery and recycling procedures.

Skills

Customer service

Communication skills

Numerical skills

Computer literacy

Flexibility

Job description

Overview

Job Title: Lounge Host Agent
Company: Aspire Executive Lounges (Swissport)
Location: Newcastle Airport
Contract Type: Full Time
Hours: 37.5 hours per week, shift work Monday - Sunday
Salary: £12.41 per hour
Night Shift Allowance: 0.60 per hour (effective 1 Jan) for hours 11pm–6am; increased to 0.75 per hour from 1 May 2025

Introduction: We are Aspire Executive Lounges, part of Swissport. With over 35 years of hospitality experience, we operate Europe’s largest brand of executive lounges and serve more than 5 million customers across 80 lounges daily. Our brand promise is 'the perfect start'.

About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities

• Reception: Provide a warm and friendly welcome, support efficient check-in, manage lounge capacity at peak times, and bid farewell to guests to encourage return visits.
• Food and Beverage: Work as a team to ensure offerings are available and well presented; maintain professional and clean self-service and bar areas; assist with food preparation following the sessional menu (including meat, vegetarian, and vegan options); engage with guests while serving drinks; guide guests on options and dietary/allergen information; replenish stock as required.
• General Host: Clear and clean tables as guests depart; maintain high levels of organisation and cleanliness; respond to guest questions with high levels of customer service.
• Back of House: Assist with stock delivery and rotation; manage waste in line with recycling procedures; load/unload dishwasher; restock cleaned crockery; maintain hygiene across areas; support ad hoc requests from local leadership.

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent written and verbal communication skills.
• Good numerical skills with attention to detail.
• Computer literacy, including payment machines and Microsoft Office.
• Ability to work as part of a team or independently to complete tasks.
• Ability to follow processes with flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 03:30–21:00, 7 days a week.
• Industry recognised food safety training and qualifications to FSA L2.
• CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts; uniform provided.
• Swissport pension scheme with option to self-contribute.
• 24-hour employee assistance programme.
• Discounted retail (varies by airport outlet).
• Discounted access to Aspire lounge network for family and friends.
• Potential placements to other lounges within the network.

Additional Information

Join Swissport and be part of a dynamic team focused on delivering excellence in customer service and aviation operations. A flexible part-time role or a career with growth potential awaits. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.