Lounge General Manager - Lead Team, Exceptional Service

Lounge Underwear Ltd.; Basildon; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Basildon is in search of a dedicated General Manager to lead their team and ensure exceptional customer experiences. In this role, you will oversee operations, deliver training, and manage through key performance indicators (KPIs). Your background in restaurants or bars will be crucial as you create a welcoming environment for both staff and patrons. This position provides competitive benefits and opportunities for growth within a dynamic company atmosphere.

Benefits

Overtime pay for extra hours

Staff food on every shift

50% off food and drinks from day one

Paid breaks

28 days holiday pro rata

Enhanced maternity and paternity pay

Loungefest staff party

Competitions and incentives

Company pension scheme

Long service awards

Wagestream payment control

Emotional and practical support

Career progression opportunities

Tips shared equally across the team

Christmas and Boxing Day off

Qualifications

• Experience as a General Manager, Assistant Manager, or similar role in hospitality.
• Familiarity with bar environments and food/drinks service.
• Ability to manage business operations, including stock and food safety.

Responsibilities

• Lead the team to deliver exceptional service during shifts.
• Ensure customer satisfaction and a positive local community presence.
• Manage through KPIs and make informed operational decisions.

Skills

Leadership in a hospitality environment

Managing through KPIs

Training and recruitment

Understanding of kitchen operations

Customer service orientation

Job description

A leading hospitality company in Basildon is in search of a dedicated General Manager to lead their team and ensure exceptional customer experiences. In this role, you will oversee operations, deliver training, and manage through key performance indicators (KPIs). Your background in restaurants or bars will be crucial as you create a welcoming environment for both staff and patrons. This position provides competitive benefits and opportunities for growth within a dynamic company atmosphere.