Loss Prevention Administrator

Home Bargains; Wigan; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company is recruiting for a Loss Prevention Alarm Monitoring Administrator (Nights) based in Liverpool. The successful candidate will monitor store data, review CCTV footage, and provide guidance to reduce risks. Essential skills include strong communication, attention to detail, and proficiency in Microsoft Office. Benefits include annual leave, a pension scheme, and store discounts.

Benefits

20 days of annual leave

Contributable company pension scheme

10% store discount

Death in Service Benefit

Long service recognition scheme

Employee Assistance Programme

Qualifications

• Experience working in a fast-paced environment with administrative responsibilities.
• Strong written and verbal communication skills.
• A reliable, proactive, and professional approach to work.

Responsibilities

• Monitor CCTV, alarms, and incident reports to identify risks.
• Administer and support Loss Prevention systems.
• Produce clear, accurate reports for stakeholders.
• Liaise with stores and external agencies to resolve enquiries.
• Assist in managing incidents and create crime packs.

Skills

Monitoring CCTV

Administration

Communication

Proficiency in Microsoft Office

Attention to Detail

Problem-solving

Tools

FaceWatch

Auror

Adobe software

Job description

We are recruiting for a Loss Prevention Alarm Monitoring Administrator (Nights) to join our Loss Prevention Team, based at our Head Office in Liverpool. In this role, you will play a key part in protecting the business by monitoring store data, reviewing CCTV footage, and identifying areas of risk or loss. You will work closely with stores, management, and third parties, providing timely support and professional guidance to the wider Loss Prevention function.,

• Monitor CCTV, alarms, and incident reports to identify risks, suspicious activity, and potential offenders across multiple sites.
• Administer and support Loss Prevention systems such as FaceWatch, Auror, and any future technologies.
• Review point of sale data and produce clear, accurate reports for stakeholders.
• Liaise with stores, contractors, and external agencies to resolve enquiries and support investigations.
• Assist in managing incidents, including violent or aggressive situations, while creating and maintaining crime packs.
• Provide advice, guidance, and proactive solutions to minimise risks and prevent reoccurring incidents.
• Carry out general administrative duties and support the wider Loss Prevention team as required.
  Experience working in a fast-paced environment with administrative responsibilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) with confidence using Adobe software.
• Accuracy, numeracy, and excellent attention to detail.
• Strong organisational and problem-solving skills, with the ability to prioritise effectively.
• A reliable, proactive, and professional approach to work.
  Full-time employees receive 20 days of annual leave (inclusive of bank holidays), increasing to 4 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:
• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low-cost voluntary insured health cash plans and cancer cover