Loss Assessment Specialist

Aviva; Lancashire; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading insurance provider in the United Kingdom is looking for a Desk Based Loss Adjuster to manage home insurance claims. The role involves helping customers experiencing property damage from incidents such as leaks or storms. Candidates should have experience in residential insurance and a solid understanding of property repair. The position offers a starting salary of £34,000, bonuses, a generous pension scheme, and flexible working arrangements, encouraging diverse applications.

Benefits

Bonus opportunity – up to 8% of annual salary

Generous pension scheme – Aviva contributes up to 14%

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Supportive policies including parental leave

Flexible benefits including Private Medical Cover

3 paid volunteering days

Qualifications

• Experience in household / residential insurance is essential.
• Must understand building repair and damage assessment.
• Ability to assess reinstatement works using contemporary tools.

Responsibilities

• Helping customers with claims for home damage.
• Managing claims virtually and ensuring resolution.
• Collaborating with field teams and suppliers.

Skills

Experience in household / residential insurance

Good understanding of building repair and damage assessment

Ability to assess reinstatement works using photos and video

Knowledge of building materials, standards, and mitigation

Strong communication skills

Stakeholder management skills

Experience in building reinstatement schedules

Job description

Desk Based Loss Adjuster – Starting Salary : £34,000 (depending on location, skills, experience, and qualifications)

Are you someone who’s passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you’re looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.

A bit about the job :

You’ll be helping customers who’ve experienced damage to their homes from things like water leaks, fire, or storms. You’ll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you’ll own each claim – keeping things moving, supporting customers, and making sure everything’s resolved smoothly. You’ll also work closely with our field teams and suppliers to get the job done right.

Skills and experience we’re looking for :

• Experience in household / residential insurance.
• A good understanding of building repair and damage assessment.
• Ability to assess reinstatement works using photos and video.
• Knowledge of building materials, standards, and mitigation.
• Strong communication and stakeholder management skills.
• Experience in building reinstatement schedules.

What you’ll get for this role :

• Starting salary from £34,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – up to 8% of annual salary
• Generous pension scheme – Aviva will contribute up to 14%
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year
• Supportive policies including parental and carer’s leave
• Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover
• 3 paid volunteering days to support your community
• Smart working – around 50% of your time in the office

Aviva is for everyone :

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you.

We also consider all forms of flexible working, including part‑time and job shares. Most of our people are smart working – spending around 50% of their time in our offices.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know if you have a disclosed disability, and we’ll make sure you get an interview.

Ready to apply?

We’d love it if you could submit your application online. If you need an alternative way to apply, just send an email to (email address removed)