London Hotel Duty Manager — Lead Guest Experience & Team

www.whitbreadcareers.com - jobboard; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in London Fulham is seeking a Duty Manager to lead a high-performing team at their hotel. The ideal candidate has a background in retail management and a passion for outstanding customer service. Responsibilities include managing day-to-day operations, ensuring health & safety compliance, and creating exceptional guest experiences. The role offers competitive pay and extensive training. The company values diversity and encourages applications from under-represented groups.

Benefits

Training and support

Whitbread Benefits Card

Company pension and saving schemes

Discounts on shops and services

Qualifications

• Experience in retail or related leadership roles.
• Proven ability to inspire and manage a team.
• Commitment to delivering outstanding customer experiences.

Responsibilities

• Manage a reliable, high-performing team at the hotel.
• Ensure compliance with health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership skills

Customer experience management

Excellent communication

Organizational skills

Job description

A leading hospitality company in London Fulham is seeking a Duty Manager to lead a high-performing team at their hotel. The ideal candidate has a background in retail management and a passion for outstanding customer service. Responsibilities include managing day-to-day operations, ensuring health & safety compliance, and creating exceptional guest experiences. The role offers competitive pay and extensive training. The company values diversity and encourages applications from under-represented groups.