Logistics Specialist

DHL; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company in Reading is looking for a Courier to deliver and collect shipments. The role involves ensuring excellent customer service and planning efficient routes. Candidates should possess strong communication skills, a full UK driving license, and the ability to handle the physical demands of the job. The company offers competitive salary, bonus scheme, and generous benefits including pension scheme and training opportunities.

Benefits

Competitive salary and quarterly bonus scheme

Generous holiday entitlement

Company pension scheme

Life assurance and enhanced maternity pay

Generous company sick pay

Voluntary benefits including gym membership discounts

Access to wellbeing programmes

Excellent training and development opportunities

Qualifications

• Strong communication skills necessary for customer interactions.
• Ability to plan routes and work in a physically demanding environment.
• Valid full UK driving license is essential.

Responsibilities

• Deliver and collect shipments efficiently.
• Ensure excellent customer service.
• Plan and organise routes to meet customer requirements.
• Adhere to operational policies and security procedures.

Skills

Excellent written and verbal communication skills

Strong geographical knowledge and route planning skills

Ability to handle physical demands of the role

Full UK driving license (C1, 7.5 ton license preferred)

Experience in a multi-drop courier role

Job description

Job Title

Courier

Location

DHL International (UK) Ltd, Unit 14, Island Road, Reading, Berkshire RG2 0RP

Hours

Monday - Friday 08:30 - 18:30

About Us

At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can‑do attitude.

Role Purpose

As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are always demonstrated, providing service with speed, passion, and a can‑do attitude.

Key Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Success Criteria

• Achieve high levels of customer satisfaction.
• Complete time‑definite deliveries and collections.
• Demonstrate excellent planning and organisational skills.
• Adapt to changing routes and business needs.

Skills & Experience

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.
• Full UK driving license (C1, 7.5 ton licence preferred).
• Experience in a multi‑drop courier role and customer‑facing positions is advantageous.

Benefits

• Competitive salary and quarterly bonus scheme.
• Generous holiday entitlement increasing with service.
• Company pension scheme with excellent contribution rates.
• Life assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits including retail, entertainment, and gym membership discounts.
• Access to professional employee assistance and wellbeing programmes.
• Excellent training and development opportunities with a focus on internal promotion.

Join Us

If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.