Logistics Helpdesk Administrator (IT MSP) (464510)

Experis - ManpowerGroup; Hatfield; Hybrid; GBP 36,000; Full time

Job summary

A leading logistics service provider in Hatfield is seeking a Logistics Helpdesk Administrator to support Inside Sales, Projects, and Delivery Management. The role requires a proactive approach and strong communication skills. Responsibilities include responding to queries, managing orders, and coordinating collections. Essential skills include excellent organizational abilities and attention to detail. This position offers an umbrella pay of £18.58 per hour, equating to £36,000 per annum, with potential for hybrid working after an initial training period.

Qualifications

• Strong communication skills and confidence when speaking with people.
• Excellent organizational and multitasking abilities.
• Ability to remain positive and proactive under pressure.

Responsibilities

• Respond to emails and calls from internal teams.
• Amend and update orders in WMCS.
• Obtain Proof of Delivery (PODs) and progress claims.

Skills

Strong communication skills

Excellent organizational abilities

Proactive under pressure

Attention to detail

Ability to learn new systems

Tools

WMCS

SAP

Job description

Logistics Helpdesk Administrator
Location: Hatfield Business Park, Hatfield AL10 9TW
Contract: 24/11/2025 - 31/05/2026
Pay:

• Umbrella: £18.58 per hour ~ £36,000 (per annumm equivent)

About the Role

We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.

Key Responsibilities

• Respond to emails, tasks, and Teams calls from internal teams
• Amend and update orders in WMCS
• Obtain Proof of Delivery (PODs) and progress claims within deadlines
• Arrange carriage forwards and manage suspended orders
• Liaise with couriers for quotations, deliveries, and invoice queries
• Handle returns requests, coordinate collections, and process credits in SAP
• Process Buy & Store orders in WMCS
• Provide cover for creating commercial invoice paperwork for international shipments

Essential Skills

• Strong communication skills and confidence when speaking with people
• Excellent organizational and multitasking abilities
• Ability to remain positive and proactive under pressure
• Attention to detail and accuracy in processing orders and invoices
• Ability to learn new systems quickly (WMCS and SAP experience desirable)

Additional Information

• Security Clearance (SC) required
• Previous experience in logistics or a similar role is desirable but not essential