Logistics & Customs Supervisor

ME+EM Ltd; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK-based clothing brand is seeking a Logistics & Customs Supervisor to oversee import/export operations between the UK and US. The ideal candidate will manage logistics, ensure compliance with customs regulations, and work closely with various teams for operational efficiency. Strong experience in operations, logistics, and a background in e-commerce or the fashion industry are essential. This is a full-time role based in London offering a dynamic and engaging work environment.

Qualifications

• Experience in e-commerce or fashion industry operations.
• Ability to think critically and make sound decisions.
• Exceptional attention to detail.

Responsibilities

• Oversee and streamline import and export operations.
• Coordinate new store openings and replenishment of packaging.
• Maintain customs records in support of duty drawback claims.
• Assist logistics and customs compliance management in projects.

Skills

Proven experience in operations

Familiarity with shipping, logistics, and fulfilment processes

Strong organisational skills

Problem-solving mindset

Knowledge of luxury customer service principles

1-2 years of customs experience

Job description

Job Role

Logistics & Customs Supervisor

Reporting to

Head of Operations

Location

London, White City

Contract type

Full Time, 37.5 hours per week

About the Company

ME+EM is a leading UK-based clothing brand that operates online sales and retail stores primarily in the UK and US market. We ship all US online orders from the UK and import stock for our current 5 retail stores (and growing) and frequent trunk shows and pop-ups. We are dedicated to ensuring efficient cross-border operations and compliance with import/export regulations in a fast-paced environment.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

We are seeking an experienced Logistics & Customs Coordinator to oversee and streamline the import and export operations of goods between the UK and the US. This role will play a crucial part in handling the administration related to the movement of merchandise cross border, returns, and US duty drawback claims. They will report to the Head of Operations and work closely with the Operations Director, Head of Procurement, Finance, Retail, Visual Merchandising, Property and Merchandising teams as well as the Head of Special Projects based in the US.

Key Responsibilities

Logistics: Work with internal and external parties, including finance, merchandising, freight forwarders and customs brokers to help coordinate new store openings, replenishment of packaging, inbound store deliveries, product recalls, and trunk shows. Monitor shipment progress, proactively follow up shipment delays and keep stakeholders informed.

Carrier Management: Conduct analysis of carrier performance, including on-time delivery rates, shipping accuracy, and cost-effectiveness. Spot-check carrier invoices and shipping documentation for accuracy and resolve any discrepancies. Provide carriers with updated volume forecasts.

Broker Communication and Problem Resolution: Address inquiries from customs brokers and resolve import shipment issues, conducting necessary research for customs clearance.

Comprehensive Customs Records Maintenance: Maintain customs entry data in support of value reconciliation and duty drawback claims.

Process and Policy Enhancement: Aid in refining internal import/export processes and controls to align with corporate policies and US Customs & Border Protection guidelines for ongoing compliance.

Special projects, e.g. VIP gifting.

Strategic Project Support: Assist logistics and customs compliance management in projects aimed at enhancing efficiency, compliance, and cost reduction.

Maintain Reconciliations / Reports: Perform reconciliations of US imports and exports. Monitor and reconcile stock movements between retail stores and omnichannel operations.

Inventory Management: Monitor packaging stock levels and ensure there is always sufficient stock available to meet demand.

Skills

Proven experience in operations, preferably in the e-commerce or fashion industry.

Familiarity with shipping, logistics, and fulfilment processes.

Strong organisational skills with exceptional attention to detail.

Problem-solving mindset and the ability to think critically and make sound decisions.

Knowledge of luxury customer service principles and practices.

1-2 years of customs experience is desirable.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

To apply please email:

[e-mail]