Logistics Coordinator

Viper; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company based in Redditch is seeking a Logistics Coordinator for night shifts. The role requires managing shipments, providing excellent customer service, and ensuring the smooth operation of transport logistics. Ideal candidates will have experience in logistics, strong communication skills, and the ability to handle time-critical movements. A competitive package and benefits are offered, making this an excellent opportunity for motivated individuals looking to advance their careers in logistics.

Benefits

10% shift allowance

25 days holiday plus bank holidays

Option to purchase additional days' holiday

Qualifications

• Experience in logistics, transport or freight forwarding role.
• European planning experience is essential.
• Calm under pressure with a solutions-focused mindset.

Responsibilities

• Managing shipments overnight and communication with customers.
• Quoting UK and EU transport and booking transport.
• Handling urgent time-critical movements.

Skills

Logistics experience

Strong customer service skills

Communication

Multitasking

Attention to detail

Tools

Transport systems

MS Office

Job description

Logistics Coordinator (Nights)

Location: Redditch (office-based)

Hours: 44 hours per week | 4 on / 4 off | 19:00 - 07:00 (includes weekends)

Contract: Permanent

We are recruiting for a Logistics Coordinator (Nights) to join a fast-paced transport and freight operation based in Redditch. This is a fully office-based role combining customer service, quoting and transport coordination, suited to someone with experience in freight forwarding or logistics who is confident working nights and handling time-critical movements.

The role

You will be responsible for managing shipments overnight, ensuring goods move efficiently from A to B while maintaining clear communication with customers, suppliers and internal teams.

Key responsibilities include:

• Managing customer enquiries and orders by phone and email
• Loading jobs onto the system and tracking shipments end-to-end
• Quoting UK and EU transport and offering alternative solutions where required
• Booking transport and liaising with suppliers and carriers
• Managing urgent and time-critical movements, including line stoppages
• Offering airfreight solutions when required
• Keeping customers updated on job progress and resolving issues proactively
• Closing out job files, obtaining PODs and ensuring documentation is complete
• Ensuring jobs are accurate and completed prior to invoicing
• Reviewing routes and suppliers to ensure cost-effective planning and profitability
• Communicating clearly with warehouse teams regarding inbound and outbound activity
• Maintaining accurate system data, paperwork and KPIs
• Liaising with Operations, Accounts and Warehouse teams and escalating issues when required

What we're looking for

• Experience in a logistics, transport or freight forwarding role
• European planning experience (essential)
• Strong customer service and communication skills
• Confident using transport systems and MS Office
• Highly organised with the ability to multitask and prioritise
• Calm under pressure with a solutions-focused mindset
• A proactive, can-do attitude with strong attention to detail
• CPC and second language skills are advantageous but not essential

Working hours & benefits

• 44 hours per week
• 4 on / 4 off shift pattern, Monday to Sunday (nights)
• Working hours: 19:00 - 07:00
• 10% shift allowance
• 25 days holiday plus bank holidays
• Option to purchase up to 5 additional days' holiday
• Competitive package discussed at application stage