Logistics and Customer Service Coordinator - Biscuits

Roberts Bakery 1887 Ltd; Winsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading bakery company in Winsford is seeking a Logistics and Customer Services Coordinator responsible for ensuring efficient material flow and excellent customer service. The ideal candidate will have at least 12 months of experience in logistics or customer service in a manufacturing setting, possess strong communication and problem-solving skills, and be proficient in IT tools like SAP and Excel. This role requires a proactive mindset and the ability to work well under pressure.

Qualifications

• Minimum 12 months’ experience in logistics coordination or customer service within a manufacturing environment.
• Proactive approach with strong organizational abilities.
• Detail-oriented with multitasking capability in a fast-paced environment.

Responsibilities

• Coordinate the movement of materials and finished goods efficiently.
• Act as first contact for customers, providing updates and resolving issues.
• Plan and schedule inbound/outbound shipments with carriers.
• Maintain shipping documentation and ensure customer satisfaction.

Skills

Logistics coordination experience

Excellent communication skills

Problem-solving abilities

Customer-focused mindset

Teamwork

Tools

SAP

Excel

Word

Job description

No Agencies Please

Job Purpose - The Logistics and Customer Services Coordinator plays a vital role in ensuring the smooth and efficient flow of materials, finished goods, and customer orders. Acting as the first point of contact for customers, the role is responsible for keeping clients informed, entering orders accurately and promptly, and maintaining service levels. By coordinating logistics and customer communications, the coordinator guarantees timely deliveries, precise documentation, and consistently high standards of customer service.

What you will contribute: Key Accountabilities

• Ensure efficient movement of materials, components, and finished goods.
• Act as the first point of contact for customers, providing timely updates on orders and deliveries, and resolving issues proactively.
• Plan and schedule inbound and outbound shipments with transport providers.
• Enter customer orders accurately and promptly into relevant systems.
• Maintain accurate shipping documentation, including delivery notes, customs forms, and invoices.
• Handle customer complaints, returns, and queries professionally to maintain satisfaction.
• Build strong customer relationships through clear communication and responsiveness.
• Prepare daily/weekly reports on logistics performance, order status, and customer service metrics.
• Track KPIs such as delivery accuracy, order processing times, and customer satisfaction.
• Liaise with production, warehouse, and sales teams to coordinate order fulfilment.
• Provide feedback to management on customer trends, logistics challenges, and improvement initiatives.
• Provide 3PL with all new lines forms on time for lines into their warehouses.
• Provide clear seasonal planned volumes ahead of production and align orders ahead of production.
• Accountable for looking at stock’s vs MLOR and advising customers of intake, and / or support where needed on derogation forms.

What you will bring: Knowledge, Skills & Experience

• Minimum 12 months’ experience in logistics coordination or customer service within a manufacturing environment (preferred).
• Customer-focused mindset with a proactive approach.
• Excellent communication skills (verbal and written), with strong organisational and problem-solving abilities.
• Accurate data input and IT proficiency: SAP (desirable), Word, and Excel to a competent level.
• Ability to drive operational decision-making to achieve deadlines.
• Detail-oriented with the ability to multitask and prioritise in a fast-paced environment.
• Strong team player who thrives in cross-functional collaboration.
• Resilient under pressure and adaptable to changing priorities.

Key interfaces:

Sales, Logistics, Operations, Despatch, Technical

Reports to: Planning and Supply Chain Manager