Logistics Administrator

AHS Ltd; North Warwickshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic logistics company in North Warwickshire is seeking a Logistics Administrator to manage the flow of orders and coordinate with hauliers and customers. This role involves processing sales orders, ensuring compliance with delivery requirements, and providing excellent customer service. The ideal candidate will have strong organisational and communication skills, with experience in logistics or order processing. A proactive attitude and attention to detail are essential.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication abilities.
• Exceptional organisational skills and attention to detail.

Responsibilities

• Accurately process sales orders and manage data input.
• Liaise with the yard team to ensure order preparation.
• Provide timely updates to customers regarding orders.

Skills

Customer service

Communication

Organisational skills

Problem solving

Attention to detail

Team player

Tools

Microsoft Office

ERP systems

Job description

Role Overview

We are seeking a highly organised and proactive Logistics Administrator to join our small dynamic team. This role is central to ensuring the smooth flow of orders from processing through to delivery, while maintaining exceptional service levels for both customers and partners. Working closely with our yard team, hauliers, and customers across multiple sites, you will play a key part in coordinating logistics, managing orders, and handling day-to-day enquiries.

Key Responsibilities

• Accurately process sales orders and input data into internal systems.
• Generate picking documentation from the system and liaise with the yard team to ensure timely and accurate order preparation.
• Manage order processing on haulier portals, ensuring compliance with delivery requirements.
• Confirm delivery arrangements with hauliers and communicate delivery schedules with customers.
• Provide timely updates to customers regarding order status, delivery details, and any potential issues.
• Handle incoming calls and respond to customer queries in a professional and solution-focused manner.
• Support the General Manager and team with general administration tasks as required.
• Proactively identify potential challenges within the order and delivery process, escalating where appropriate to minimise disruption.
• Contribute to the continuous improvement of logistics processes to drive efficiency and customer satisfaction.

Key Skills & Attributes

• Excellent customer service skills, with a genuine commitment to putting the customer at the heart of everything you do.
• Strong written and verbal communication skills, with the ability to coordinate remotely across multiple sites.
• Build strong relationships with key internal and external contacts.
• Exceptional organisational skills with the ability to manage competing priorities and work independently.
• A proactive problem solver with a positive mindset and focus on continuous improvement.
• Ability to remain calm under pressure and perform effectively in fast-paced or challenging situations.
• High level of attention to detail, ensuring accuracy in order processing and documentation.
• Collaborative team player who supports colleagues and contributes to a positive working environment.

IT & Systems Skills

• Proficient in Microsoft Office (Excel, Outlook, Word).
• Comfortable working with web-based order management systems and haulier portals.
• Ability to quickly learn and adapt to new software and digital platforms.
• Strong data entry and record-keeping skills.

Experience & Qualifications (Desirable)

• Previous experience in UK logistics, supply chain, or order processing role.
• Familiarity with haulage options, systems and transport scheduling.
• Experience working in a multi-site or fast-moving environment.
• Experience with using ERP systems such as Netsuite, SAP, MS Dynamics.
• Confident in learning and building upon systems and processes.