Logistics Account Coordinator

BM2 Freight Services, Inc.; Covington; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading logistics company is seeking a full-time Account Coordinator for its Corporate Office in Covington, KY. The ideal candidate will assist in daily operations, manage customer accounts, and provide exceptional service. Key qualifications include a Bachelor’s degree, strong problem-solving skills, and excellent communication abilities. This position offers competitive pay, health benefits, and opportunities for advancement within a modern office environment.

Benefits

Hourly role – Annual Pay range $43,000–$50,000 + incentives

Paid parking

Free gym membership upon hire

4 weeks paid maternity / paternity leave

Eligible for full health benefits after 30 days of employment

401k contribution after 90 days with company matching

Qualifications

• Strong problem solving and critical thinking skills.
• Exceptional customer service and interpersonal communication skills.
• Previous experience in a high call volume environment preferred.

Responsibilities

• Receive customer information and accurately build loads in our transportation management system.
• Schedule shipments for pickup and delivery, providing excellent customer service.
• Solve customer issues effectively and efficiently.

Skills

Problem solving

Communication skills

Attention to detail

Customer service

Multi-tasking

Education

Bachelor’s degree

Job description

Account Coordinator – Corporate Office, Covington, KY

BM2 Freight Services, Inc. is searching for a full‑time Account Coordinator to work at our Corporate Office in Covington, KY. The Account Coordinator will assist their Account Representative’s team in the day‑to‑day operations as they develop, maintain, and grow accounts. The position is perfect for an aspiring customer sales representative or someone interested in assisting sales for the long term.

At BM2 Freight, our No. 1 investment is our employees. We are looking for a professional with strong intrapersonal communication and relationship‑building skills who is interested in advancing their sales career with an award‑winning, growing company.

Account Coordinator responsibilities:

• Transportation Management System: Receive customer information and accurately build loads in our transportation management system.
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across.

Our ideal candidate will have:

• Bachelor’s degree
• Strong problem solving and critical thinking skills
• Excellent attention to detail
• Exceptional customer service and interpersonal communication skills
• Previous experience in a high call volume environment preferred
• Ability to multi‑task and troubleshoot various problems as they arise
• Exceptional team player with a sense of urgency

Why BM2 Freight?

• Hourly role – Annual Pay range $43,000–$50,000 + incentives
• Paid parking
• Mon. – Fri. 8 AM – 5 PM weekly schedule
• Free gym membership upon hire
• Updated, modern corporate office at riverfront location
• Opportunities for advancement
• On‑site pantry and restaurants
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days employment (with company matching program)
• 4 weeks paid maternity / paternity leave

Equal Opportunity Employment

BM2 Freight Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.