Lodge Manager

Churchill Retirement PLC; Woking; On-site; GBP 25,000; Full time

Job summary

A leading retirement living company in Woking is seeking a Lodge Manager to provide excellent customer service and manage the development. The ideal candidate will have a background in administration and a passion for helping others. You will be responsible for organizing activities and ensuring safety on the site while fostering a friendly community atmosphere. The role offers a competitive salary with comprehensive benefits including holiday entitlement and professional development.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Thorough induction and ongoing training

Qualifications

• Proven experience in customer service roles, ideally in retirement living or similar sectors.
• Strong administrative skills with proficiency in Microsoft Office applications.
• Ability to manage safety and security with good judgement and efficiency.

Responsibilities

• Organize activities and coordinate the development.
• Manage contractors and complete health and safety checks.
• Serve as the main contact for customers, contractors, and internal colleagues.

Skills

Customer Service

Administration

Microsoft Office

Interpersonal Skills

Job description

Salary: £25,000 per annum, plus excellent benefits

Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch

Location: Beaufort Lodge, Woking, Surrey

About the role

Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager.

This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a 'friendly neighbour', you'll be organising activities, co‑ordinating the development, managing contractors, completing health and safety checks and much more!

Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first‑class service to Owners. You'll be the trusted, "go‑to" person on‑site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure.

Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first‑class customer service with excellent administration skills.

How you'll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH

Trust / Openness / Respect / Communication / Honesty

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.

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