Location Manager

Anchor Hanover; Shrewsbury; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading care provider in the UK is seeking a Location Manager to ensure high-quality services for residents in Shrewsbury. The role involves managing properties, addressing resident needs, maintaining safety, and building strong relationships with stakeholders. Ideal candidates will possess excellent communication skills, experience in property management, and a proactive approach to problem-solving. This position offers a competitive salary and various employee benefits focused on health, career development, and financial well-being.

Benefits

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Pension plan with contributions

Financial advice and loans

Career progression opportunities

Qualifications

• Experience in managing properties and delivering support to residents.
• Ability to maintain compliance with health and safety regulations.
• Strong interpersonal skills to build relationships with residents and stakeholders.

Responsibilities

• Manage properties to enable independent living for residents.
• Oversee letting and rent account management.
• Address resident complaints proactively.
• Maintain health and safety standards at the location.
• Collaborate with external agencies to support residents.

Skills

Property management

Communication

Relationship management

Budget management

Job description

Job Title: Location Manager - Extra Care

Location: Shrewsbury - Abbey Court (30 Hours), Whitecroft Road (4 Hours) & Alan Gutridge Drive (2 hours)
Hours: 36 per week
Salary: Up to £29,000 per annum

About the role

Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.

Extra Care communities provide a dynamic and diverse environment which aspire to be the best they can be to ensure that all residents love living in later life.

The post holder will be managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.

When you join the housing team, you’ll need a good balance of heart and head to manage property, tenancy matters and relationships with Anchor’s residents and partners.

The Location Manager role is very diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.

You’ll be responsible for:

• Managing properties and enabling residents to live independent lives
• Letting properties, managing rent accounts, dealing with anti‑social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out
• Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
• When a complaint does arise, taking ownership for a complaint and following the complaints process whilst keeping all parties informed
• Lead on relationship management across the location working collaboratively to find solutions and satisfactory resolutions
• Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations and delivery of outputs
• Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard in a timely manner
• Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
• Working with external agencies and partners such as local authority commissioners, on‑site care provider, social workers and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
• Encouraging all residents to have an up to date and relevant support plan that identifies their individual needs
• Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community

Please copy and paste the following link to view the full job description:

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There will be a strong focus on communication to ensure that there is shared learning and consistency across all locations.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

A rewarding environment – from health and happiness to finance and your career we’ll give you all the support you need.

To see our full range of benefits, check out our dedicated being well website. Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work closely with the organisation to celebrate diversity and empower their members.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant, HouseProud Pledge schemes.