Loans/Agency Administration – Credit Services Representative

Bank of America; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial institution is seeking a Loans/Agency Administration – Credit Services Representative in Bromley. This role involves managing a portfolio of loans, serving as the first point of contact for clients, and ensuring all processes are handled accurately. Candidates should have experience in loan servicing and excellent communication skills, along with familiarity with LoanIQ. Competitive benefits offered.

Benefits

Private healthcare

Competitive pension plan

Flexible benefits

Charity donation matching

Volunteering opportunities

Qualifications

• Experience in a similar role dealing with loan portfolio maintenance is required.
• Deep understanding of lending and servicing is essential.
• Ability to work independently and apply a risk-based approach is necessary.

Responsibilities

• Manage your own portfolio of agented and direct deals.
• Serve as the primary contact for clients.
• Handle processed Drawdowns, Rate Fixings, Assignments, etc.

Skills

Loan portfolio management

Communication skills

Organisational skills

Risk-based approach

Tools

LoanIQ

Microsoft Excel

Job description

Job Description

Job Title: Loans/Agency Administration – Credit Services Representative

Corporate Title: Up to AVP

Location: Bromley

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description

An opportunity has arisen to join the Loans Agency & Bi-lateral Servicing Operations Team. The successful candidate will work in a dedicated Servicing team of 12 reporting to the section manager. The Loans Agency & Bi-lateral Team is responsible for performing both the Facility Agent role on Syndicated Credit Agreements where a Bank of America entity is either the main Facility Agent or a Sub Agent, along with direct lending to Clients. The team acts as the front end for the bank for all clients and lenders related queries.

Responsibilities

• You will be responsible for your own portfolio of agented and directs deals
• You will be the first point of contact for clients
• You will be responsible for processing of Drawdowns, Rollovers, Rate Fixings, Assignments, Revaluations, fee calculations and Reconciliation
• You will be responsible for the booking and maintenance of the Loan portfolio in LoanIQ
• You will be responsible for supporting our Front Office business partners Agency Management, Fulfilment; Leveraged Finance; Portfolio Managers, Asset Based Lending and SAG.
• You will be a point of contact for supporting our syndicated operations team

What we are looking for

• You will have performed a similar role previously and have a deep understanding of maintaining a loan portfolio.
• You will be able to act independently and apply a risk-based approach
• LoanIQ Experience preferable
• You will have excellent knowledge of lending, servicing, and loans
• You will have excellent organisational and prioritisation skills
• You will have excellent communication skills at all levels

Skills that will help (optional)

• Previous documentation experience would be a keen advantage
• Microsoft Excel experience will be an advantage
• Having an analytical mindset will be a plus

Benefits of working at Bank of America

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.