Lloyds Banking Group - Customer Support - Cwmbran

Lloyd's; Cwmbran; Hybrid; GBP 12,000 - 13,000; Part time

Job summary

A leading banking group is seeking a part-time customer service representative for their branch in Cwmbran. This hybrid role involves face-to-face customer interactions, resolving queries across various channels including social media and remote video calls. Candidates should exhibit strong people skills with a commitment to outstanding service. The role offers a salary of £12,500, rising to £12,875 after six months, alongside generous benefits including annual bonuses and parental leave.

Benefits

Generous pension up to 15%

Annual performance-related bonus

Private medical benefit

Wellbeing initiatives

22 days holiday + bank holidays

Qualifications

• No previous financial services experience required.
• Ability to build quick relationships with customers.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide face-to-face support in branches.
• Deliver outstanding service across multiple channels.
• Resolve issues and understand customer needs.
• Maintain a private home working environment for remote work.
• Participate in a foundational customer service role.

Skills

People skills

Empathy

Integrity

Team collaboration

Job description

Overview

A role that brings people‑first customer service to Lloyds Banking Group, focusing on genuine customer relationships and inclusion. Location: Cwmbran, working across Lloyds and Halifax branches.

Core Values

• People person – honest, genuine, caring about helping people with finances (no previous financial services experience required)
• Build relationships quickly to give customers a fantastic experience.
• Empathy, care, and integrity – resolving queries and giving customers confidence.
• Commitment to deliver on promises and go above and beyond for customers.
• Team collaboration to ensure customer needs are met.

Responsibilities

• Provide face‑to‑face support to customers in branches, helping them with enquiries, product information, and service delivery.
• Deliver outstanding service across branch, social media, web‑chat, remote advice video calls, and phone where applicable.
• Resolve issues, take time to understand customer needs and provide appropriate solutions.
• Maintain a quiet, private home working environment if you work remotely in a hybrid position.
• Participate in a 12‑month foundational phase in a customer service role, mastering new skills and earning accreditation.
• Support transitions into specialist areas such as Digital, Operations, Fraud, Financial Planning, or leadership roles.

Career Opportunities

After the 12‑month foundation, explore specialist areas across the Group, including Digital, Operations, Fraud, and Financial Planning.

About Us

We are building a sustainable business and an inclusive workplace where people can make real change. © Lloyds Banking Group – data safe, confidential information only during interview if invited.

Location & Working Pattern

• Location: Cwmbran. Part‑time: 17.5 hours a week including Saturdays.
• Pattern: Part‑time, hybrid with home working criteria for remote assistance.

Salary & Benefits

• Salary: £12,500, increasing to £12,875 after 6 months in role.
• Benefits: generous pension up to 15%, annual performance‑related bonus, private medical benefit with BUPA, share schemes, wellbeing initiatives, generous parental leave policies, 22 days holiday + bank holidays.

EEO

We welcome applications from under‑represented groups, people with disabilities, and all backgrounds. We are disability confident and provide reasonable adjustments.