Live Logistics Controller - 12-Hour Shifts, 4 On/4 Off

Kevin Theobald Employment Agency; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics recruitment firm in Crawley seeks an Operations Controller for a 4 on 4 off, 12-hour shift role. Responsibilities include coordinating air, road, and sea freight movements and managing customer relationships during shifts. The ideal candidate will have proven experience in logistics operations, strong organizational skills, and a high level of accuracy. This position requires autonomous work and customer interaction, ensuring consistent service in a high-pressure environment.

Qualifications

• Proven experience in freight forwarding or logistics operations.
• Strong confidence in managing time-critical situations.
• Ability to handle high-pressure work effectively.

Responsibilities

• Coordinate freight movements by air, road, and sea.
• Monitor shipments and manage delays, exceptions, and escalations.
• Maintain accurate job files and internal records.
• Provide clear handovers at shift changes.
• Act as primary contact for assigned customers.
• Update customer tracking portals and report milestones.

Skills

Freight forwarding experience

Customer service mindset

Organizational skills

Attention to detail

Communication skills in English

Microsoft Office proficiency

Job description

A logistics recruitment firm in Crawley seeks an Operations Controller for a 4 on 4 off, 12-hour shift role. Responsibilities include coordinating air, road, and sea freight movements and managing customer relationships during shifts. The ideal candidate will have proven experience in logistics operations, strong organizational skills, and a high level of accuracy. This position requires autonomous work and customer interaction, ensuring consistent service in a high-pressure environment.