Linen Porter

Dorchester Collection; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading luxury hotel as a Linen Porter, where you'll ensure guest comfort through meticulous care of linens and cleanliness. Work in a dynamic team environment and enjoy employee perks like hotel discounts, pension contributions, and a vibrant company culture focused on inclusiveness and personal development.

Benefits

Complimentary stays with breakfast at Dorchester Collection Hotels

Employee Discounts at various shops

Aviva Private Pension scheme with 8% contribution

Access to training and development programs

Seasonal ticket loans and well-being support

Social events including team parties

Referral bonus of £1000

Qualifications

• Positive attitude and hands-on approach to cleanliness.
• Ability to work in a dynamic team environment.
• Fluency in English and reliability in operations.

Responsibilities

• Deliver and collect linen efficiently across guest areas.
• Maintain organization for clean linen and remove used linen.
• Ensure cleanliness of public areas and respond to guest requests.

Skills

Strong communication skills

Flexibility

Attention to detail

Teamwork

Physical fitness

Job description

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Join us as a Linen Porter at The Dorchester Hotel, recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Linen Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow team members but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts at our hotels and various high street and online shops.
• Employee Perks: Enrolment from day 1 into the Aviva Private Pension scheme (we contribute 8%); Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Access to apprenticeships from Level 2 to Hospitality Degree Level 5, in partnership with nationally recognized providers.
• Social Events: Participation in summer parties, winter balls, pub quizzes, and cultural celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Immediate access to well-being advice, demonstrating our care for employees.

What you'll do

As a Linen Porter in the Housekeeping team at The Dorchester, you’ll play a vital role in ensuring guest comfort and satisfaction. You will:

• Deliver and collect linen efficiently across guest bedrooms and service areas, ensuring the team has what they need for seamless guest experiences.
• Maintain an organized system for stocking clean linen and removing used linen, supporting daily housekeeping operations.
• Ensure the cleanliness and upkeep of public areas, stepping in when needed to uphold our high standards.
• Assist with guest requests related to linen or public area standards, handling each interaction with professionalism.
• Show flexibility and reliability, responding to daily needs and working collaboratively with Room Attendants and Supervisors.
• Contribute to guest comfort, understanding that the quality of linens and cleanliness impacts the overall guest experience.
  

Each shift offers the opportunity to work in a dynamic team environment, supporting the elegance and efficiency that The Dorchester is renowned for.

What you'll bring

Essential Skills and Experience

• A positive, hands-on attitude with a commitment to high standards of cleanliness and organization.
• Strong communication skills and the ability to work effectively as part of a team.
• A flexible, reliable, and proactive approach to supporting housekeeping operations.
• Physically fit to meet the demands of a fast-paced hotel environment, including lifting and moving linen supplies.
• Fluent in English, with the confidence to interact with colleagues and respond to guest needs courteously.

Preferred Skills and Experience

• Previous experience in a luxury hotel housekeeping team or similar guest-facing environment.
• An eye for detail and pride in creating a polished, well-presented environment.
• Familiarity with handling linen inventory and working with structured shift patterns.

This role is ideal for someone who takes pride in small details that make a big difference. You will be a valued part of a team dedicated to making every guest feel cared for, not just through service but through the quality and comfort of their surroundings.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need support during the recruitment process (such as adjustments to application methods, alternative information formats, or assessment modifications), please contact the People & Culture team at 02073197011.