Linen Porter

21c Museum Hotels; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality brand in London is seeking a Linen Porter to maintain high standards in cleaning and servicing guest rooms. Responsibilities include daily room checks, overseeing linen delivery, and ensuring all health and safety guidelines are adhered to. Ideal candidates are detail-oriented and possess strong communication skills. This role offers competitive pay and numerous employee benefits, including additional paid time off and growth opportunities.

Benefits

Competitive salary up to £14.42 per hour

Up to 28 days holidays

Health cash plan

Free night at The Hoxton

Excellent discounts across the Ennismore family

Regular team get-togethers

Enhanced family leave

Opportunity to volunteer with partner charities

Qualifications

• Must have effective communication skills for teamwork.
• Detail-oriented to maintain high standards.
• Ability to establish relationships with colleagues and guests.

Responsibilities

• Clean and service guest rooms to brand standards.
• Report maintenance defects in guest rooms.
• Oversee delivery and collection of linen.
• Maintain cleanliness of storage areas.
• Adhere to Health and Safety standards.

Skills

Communication skills

Ability to build relationships

Attention to detail

Teamwork

Job description

Company Description

We are looking for aLinen Porterto join the team at The Hoxton, Shepherd's Bush.

The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

Job Description

What you'll do...

• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.

Qualifications

What we're looking for...

• Communication skills to ensure smooth team work.
• You have the ability to build relationships with colleagues and customers.
• You're keen on the details and ensuring our rooms are to the highest standards for our guests.
• Go and do attitude - We are in it together!

Additional Information

What's in it for you...

• Competitive salary -up to £14.42 per hour
• up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.