Lift Service Supervisor

Orona; Sunbury-on-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading lift service company in Sunbury-on-Thames is looking for a Lift Service Supervisor to oversee Service Engineers and Field Technicians. The role involves coordination, technical support, and compliance with health and safety standards. The ideal candidate will possess experience as a Service Engineer with an NVQ 3 qualification. Benefits include a competitive salary, 25 days holiday, pension contributions, and development opportunities.

Benefits

Competitive salary

25 days holiday (30 with service)

Pension with company contributions

Life Assurance

Medical Cash Back Plan

Enhanced Family Friendly Leave

24/7 GP access

Employee Assistance Program

Eyecare vouchers

Long Service Awards

Recruitment referral fee

Training and Development opportunities

Qualifications

• Demonstrable experience as a Service or Repairs Engineer.
• Minimum NVQ 3 qualification or equivalent experience.
• Engineering background (Mechanical or Electronics) preferred.

Responsibilities

• Manage and coordinate Service Engineers and Field Technicians.
• Provide technical assistance and guidance to the Service team.
• Establish and plan engineer's routes to optimize productivity.

Skills

Experience as a Service or Repairs Engineer

Team coordination

Technical assistance

Education

NVQ 3 qualification or equivalent

Engineering background (Mechanical or Electronics)

Job description

Job description

Lift Service Supervisor

Summary

We are currently looking for a Service Supervisor to join our busy Sunbury office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.

Responsibilities within this role will include:

• All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
• Providing technical assistance and guidance to the Service team
• Establishing and planning engineer's routes including re-routing on BINSA to maximize production and reduce travel times, fuel costs etc.
• Ensuring all planned visits are completed per calendar month.
• Establishing FT's Priorities and activities.
• Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
• Reviewing and influencing engineers productivity
• Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's
• Managing isolated lifts to ensure minimum downtime and rapid resolution.
• Co-ordinating external and internal training requirements and mentoring the teams progression.
• Undertaking H&S Audits and ensuring overall H&S compliance
• Providing customer technical support as required and improvement and repair opportunities to Orona Account Manager.

Requirements

• To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
• Or come from an Engineering background ( Mechanical or Electronics)
• Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.

Benefits specific to this role include:

• Competitive salary
• 25 days holiday (rising to 30 days with service) + 8 days Bank Hols
• Pension (Company contributions rising with service)
• Life Assurance
• Medical Cash Back Plan
• Enhanced Family Friendly Leave
• GP24 / 7
• Employee Assistance Program
• Eyecare vouchers
• Long Service Awards
• Recruitment referral fee
• Training and Development opportunities