Life & Pensions Customer Care Specialist

Bench Talent Cloud; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading talent solutions provider in Telford is seeking a Customer Service Representative for its Life and Pensions operations. This full-time position offers a competitive salary of £25,400 per annum and includes full training. The role involves managing customer interactions, providing support for life insurance and pension queries, and working with CRM systems. Ideal candidates will have customer service experience, strong communication skills, and the ability to follow structured processes. Join our growth-focused environment with stability and career opportunities.

Benefits

Competitive salary

Full training

Supportive team culture

Structured development

Qualifications

• Experience in a customer-facing or contact centre role.
• Strong communication and listening skills.
• Able to follow structured processes.

Responsibilities

• Manage inbound and outbound customer interactions.
• Support customers with queries related to life insurance and pension policies.
• Use CRM platforms to log and update records.
• Deliver accurate information maintaining data integrity.
• Liaise with internal teams to resolve cases.
• Represent the brand with empathy and professionalism.

Skills

Customer service experience

Strong communication skills

Attention to detail

Ability to handle sensitive queries

Tools

ALPHA

OPUS

Job description

A leading talent solutions provider in Telford is seeking a Customer Service Representative for its Life and Pensions operations. This full-time position offers a competitive salary of £25,400 per annum and includes full training. The role involves managing customer interactions, providing support for life insurance and pension queries, and working with CRM systems. Ideal candidates will have customer service experience, strong communication skills, and the ability to follow structured processes. Join our growth-focused environment with stability and career opportunities.