Life Claims Assessor - Empathetic & End-to-End

Aviva; Strensall; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in Strensall seeks a Protection Specialist Claims Assessor. The role involves assessing life, terminal illness, and critical illness claims, ensuring a supportive experience for customers. Ideal candidates should have experience in life-related products and strong communication skills. This position offers competitive remuneration, a generous pension scheme, and flexible working options in an inclusive environment.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Discount on Aviva products

Free Aviva shares program

Supportive parental and carer's leave

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• Experience managing claims end-to-end, including signing out claims independently.
• Ability to support vulnerable customers with empathy.
• Confidence adapting quickly to change.

Responsibilities

• Assess life, terminal illness, and critical illness claims from investigation to outcome.
• Guide customers through their claims journey with care.
• Manage a portfolio of claims across multiple systems.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA

Strong communication skills

Attention to detail

Confidence in decision making

Job description

A leading insurance company in Strensall seeks a Protection Specialist Claims Assessor. The role involves assessing life, terminal illness, and critical illness claims, ensuring a supportive experience for customers. Ideal candidates should have experience in life-related products and strong communication skills. This position offers competitive remuneration, a generous pension scheme, and flexible working options in an inclusive environment.