Life Claims Assessor - Empathetic & End-to-End

Aviva; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Protection Specialist Claims Assessor to assess life and critical illness claims. You will support customers through their claims journey, ensuring empathy and clarity. Successful candidates will have experience in assessing life-related products and strong communication skills. This role offers a competitive salary, bonus opportunities, generous holidays, and a robust pension scheme. Join a supportive team where your contribution matters.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

£1,200 free Aviva shares per year

Brilliantly supportive policies

Flexible benefits

3 paid volunteering days

Wellbeing support and tools

Qualifications

• Proven track record in assessing life insurance claims.
• Ability to communicate effectively with vulnerable customers.
• Experience with managing claims through multiple systems.

Responsibilities

• Assess life, terminal illness, and critical illness claims.
• Support customers through their claims journey.
• Serve as a key contact for technical queries.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Experience managing claims end-to-end

Strong communication skills

Confidence in decision making

Job description

A leading insurance company is seeking a Protection Specialist Claims Assessor to assess life and critical illness claims. You will support customers through their claims journey, ensuring empathy and clarity. Successful candidates will have experience in assessing life-related products and strong communication skills. This role offers a competitive salary, bonus opportunities, generous holidays, and a robust pension scheme. Join a supportive team where your contribution matters.