Life Claims Assessor - Empathetic & End-to-End

Aviva; Bishopthorpe; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading insurance company based in the UK is seeking a Protection Specialist Claims Assessor to help evaluate life and critical illness claims. The ideal candidate will have experience in assessing insurance claims, strong communication skills, and a customer-first approach. This role offers a competitive salary, potential bonuses, and generous benefits including a pension scheme, holiday allowances, and more. Join a supportive team where your efforts truly make a difference.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares with Matching Share Plan

Supportive policies including parental leave

Flexible benefits options

3 paid volunteering days

Qualifications

• Experience in assessing life insurance claims and critical illness products.
• Strong attention to detail and customer-first mindset.
• Ability to support vulnerable customers with empathy.

Responsibilities

• Assess life, terminal illness, and critical illness claims from investigation to outcome.
• Guide customers through their claims journey with care.
• Communicate effectively with brokers, third parties, and customers.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Experience managing claims end-to-end

Strong communication skills

Confidence in making decisions

Job description

A leading insurance company based in the UK is seeking a Protection Specialist Claims Assessor to help evaluate life and critical illness claims. The ideal candidate will have experience in assessing insurance claims, strong communication skills, and a customer-first approach. This role offers a competitive salary, potential bonuses, and generous benefits including a pension scheme, holiday allowances, and more. Join a supportive team where your efforts truly make a difference.